Time commitment

Tuesday each week - 10.30 - 2.00pm

Key tasks

· Assist the Food Services Team Leader/Coordinator in meeting daily outcomes by preparing meals and serving customers.

· Provide quality customer service.

· Assisting site Manager/Supervisor with other tasks as directed.

· Meals delivered within the directed timeframe and appropriate customer service delivery.

· Clean and hygienic cafe and surroundings in keeping with health regulations.

Provide Quality Customer Service

· Exhibiting professional image of the service, displaying professionalism and integrity at all times.

· Accurate information provided to customers.

· Refer people to appropriate Salvation Army services.

Follow up with Manager if unsure.

· Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.

Healthy and Safe Environment

· Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.

· Ensure hazard, incident and accident form is completed when required in a timely manner.

· All volunteers are to be mindful of their own health and to take care of the health and safety of others.

· Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.