Job Description Summary

Every Salvation Army corps (church and community centre) is a place of welcome, providing a place to connect and participate in the corps community in a myriad of ways. From worship and prayer, to play groups, community meals and community support, youth activities, women’s and men’s groups, and music activities, there are so many opportunities for community members to make friends, to find assistance and to start their spiritual journey.

This is why the volunteer role of Welcoming Team Member is so important, as they are the first person a community member meets when they walk through the door. First impressions count so a welcoming smile helps community members feel safe and accepted. The Welcoming Team Member creates a friendly environment by offering refreshments and friendly conversation, building rapport and connection with all those who enter our Corps.

Key responsibilities

• Strike up conversations with community members, and if required, direct visitors to the various co-located services on site and referring to Corps programs, activities and spiritual support.

• A friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee, as the Welcoming Team Member takes a genuine interest in the person and provides information on how we can help.

Qualifications and skills (desired/required)

• Interest in meeting new people with sensitivity and showing empathy are essential for this role

• Previous experience in customer service or connecting with people in a social setting is beneficial