Key responsibilities  

Strike up conversations with community members, and if required, direct visitors to the various co-located services on site and referring to Corps programs, activities and spiritual support. A friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee, as the Welcoming Team Member takes a genuine interest in the person and provides information on how we can help.

Qualifications and skills (desired/required)

Interest in meeting new people with sensitivity and showing empathy are essential for this role   Previous experience in customer service or connecting with people in a social setting is beneficial

Capabilities and personal attributes

Manage Self: Shows personal motivation and commitment to completing work activities effectively; maintains own motivation when tasks become difficult; regulates own behaviour and responds appropriately in all circumstances.

Act Ethically and with Integrity: Acts consistent with TSA vision, mission and values; represents the organisation in an honest, ethical and professional way; is reliable and trustworthy.

Show Respect: Responds in culturally appropriate ways.

Communicate Effectively: Listens to others when they are speaking and asks appropriate, respectful questions; speaks at the right pace and volume for varied audiences; clarifies own understanding.

Lead Safety and Wellbeing: Identifies and follows safe work practices; takes action to address hazards, near misses and incidents.

Spiritually Respectful: Alert to and respectful of spiritual beliefs and practices of others; respects The Salvation Army’s spiritual identity and activities.

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

As this role involves dealing with confidential information, it requires a Police Check

Development opportunities with this role

This role will give volunteers an opportunity to develop skills and build experience in building rapport with community members, insight to community support and aspects of hospitality.

Time Required & Commitment

Choose from various shifts across the week, Monday to Friday, between 9:30am and 3:30pm each day.