Key responsibilities

• Use your training and experience to connect in an appropriate way with people experiencing vulnerability.

• In consultation with the community member, identify relevant support options and assist with referrals.

• Record notes on interaction, assistance and referrals offered to the community member in TSA’s system/s.

• Assist with setting up and packing up of any resources or equipment used during shift.

Qualifications and skills (desired/required)

• Experience in working with people experiencing vulnerabilities (eg homelessness, addiction) is desirable/required.

Capabilities and personal attributes

• Manage Self: Recognises impact of own behaviour and emotions on others and adjusts accordingly; seeks and responds positively to constructive feedback and guidance.

• Act Ethically and with Integrity: Is reliable and trustworthy; represents the organisation in an honest, ethical and professional way; acts consistent with TSA vision, mission and values; respects TSA’s Christian identity and activities.

• Show Respect: Recognises and respects the rights and beliefs of others in a non-judgemental way.

• Display Resilience: Keeps control of own emotions and remains calm in the face of challenging situations; displays an optimistic approach to work.

• Communicate Effectively: Allows others time to speak; listens to others when they are speaking and asks appropriate, respectful questions; is aware of own non-verbal cues.

• Develop Capability: Seeks and is open to feedback on own capability and competence; seeks opportunities for ongoing development.

• Lead Safety and Wellbeing: Performs all duties in a safe manner, ensuring the safety of self and others.

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

• As this role works closely with people experiencing vulnerability and sensitive information, a Criminal History (Police) Check is required

Time Required & Commitment

• As agreed with manager