Good Shepherd

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls, and families to be safe, secure, strong, and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive. We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Money  Good Money is a joint initiative of Good Shepherd Australia New Zealand, National Australia Bank, and the Victorian Government providing community finance products and services within a place-based model. The Good Money Hub offers a range of financial wellbeing services including Good Shepherd No Interest Loans, Small Business coaching and Financial Capability.

About the role

The Community Financial Inclusion Customer Support (Volunteer) works directly with our clients to guide them through the range of services offered at the Good Money hub. These services aim to improve people's financial wellbeing and Inclusion. Our clients are at the centre of everything we do.  This role is to provide clients with information and support to help them navigate the range of services offered and make an informed decision on what services best suit their needs, and assist them to gather information required for their applications. The role will be supporting a small team where warmth, professionalism and diligence are shared values.

Volunteer Requirements:

• Establish rapport with people from diverse backgrounds and with complex needs.

• Provide efficient and high-quality customer service.

• Good with numbers for budgeting and reading personal financial paperwork

• Competent computer skills, including Microsoft Office, internet, emails, and use of customer databases; with the ability to pay attention to detail and follow processes and procedures.

• Good administrative, communication and organisational skills.

• A satisfactory National Police Check

• A satisfactory International Police Check (if you have resided outside of Australia within the last 5 years)

• A current Volunteer Working with Children’s Check (WWCC)

We ask that our volunteers commit to a minimum of 6 months in the role and are available for at least 8 hours per week. We are currently seeking expressions of interest in volunteering for Good Money Dandenong.

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally.

Benefits include:

• Workplace training and experience
• Employee Assistance Program, a free and confidential counselling service To find out more about the role and to review the position description please explore our website.

How to apply Please review the position description which can be found on our website and submit an expression of interest letter and your CV. Personal data held by Good Shepherd Australia New Zealand relating to volunteer applications will be used in accordance with our Privacy Statement, which is available on our website. Applications are considered as they are received.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Culture Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.
We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion, and diversity.
Good Shepherd Australia New Zealand is a Child Safe employer. Volunteering is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.