Assist in facilitation of ministry activities

• Under the direction of the Adults Ministry Leader (Program/Focus), assists in the facilitation of group activity in the Ministry.

• Respond to individual needs effectively.

• Work collaboratively with other team members to achieve best outcomes.

• Administration duties as required including answering of emails and phone calls, making referrals when directed by team leader and accurate data entry.

• Facilitating transportation for people/goods under direction of the Adults

• Ministry Leader (Program/Focus)/Corps Officer as required.

• Confidentiality of participant information is maintained. Maintain confidentiality of interactions during group time.

• Engage and manage the group dynamics and individuals needs and enjoyment of the program.

• Ensure supportive and caring environment for attendees.

Provide a Biblical environment.

• Provide an intentional grace filled Biblical environment.
• Deliver lessons based on the Bible and Biblical principles.
• Create/develop appropriate opportunities for attendees as required.
• Participants to feel welcome and invited to explore their own spiritual journey.
• Encourage and support the individual’s journey.

Provide Quality Customer Service

• Exhibiting professional image of TSA, displaying professionalism and integrity at all times.
• Accurate information provided to customers.
• Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.
• Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.

Financial Management, Maintain Petty Cash and Client Personal Details

• Petty cash tin is appropriately maintained and balances at all times.
• Processing credit card transactions.
• Payment of invoices and reconciliation.
• Client personal details are handled as per privacy guidelines and privacy and confidentiality of client information and personal details are maintained at all times.

Maintain a Safe and Healthy Environment

• Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.
• Ensure hazard, incident and accident form is completed when required in a timely manner.
• All volunteers are to be mindful of their own health and to take care of the health and safety of others.
• Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.

Qualifications and Experience Requirements for the Position

• Commitment to the Christian faith and Experience in relevant field highly regarded.

Required Capabilities

• Shows personal motivation and commitment to completing work activities effectively.
• Supports a culture of integrity and professionalism.
• Represents the organisation in an honest, ethical and professional way.
• Recognises and respects the rights and beliefs of others in a non-judgemental way.
• Connects positively with colleagues and partners within and outside TSA.
• Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
• Provides service appropriately and responsively to the needs of the people
• Demonstrates accountability aligned to internal and external requirements.
• Supports and acts in compliance with the records, information and knowledge management requirements of TSA.
• Identifies and follows safe work practices to perform all duties in a safe manner, ensuring the safety and well-being of self and others.