Key responsibilities

In this role you will build skills & experience in recruitment support, participant & stakeholder engagement & resume building by:

Contacting participants to make appointments to assist with their resumes utilising templates & guidelines, booking for group sessions & for one-on-one mentoring appointments, rebooking missed appointments

Pre-screening, coaching, & mentoring participants with tailored options for employment, education, & training to best prepare for their journey to employment taking into consideration any barriers

Qualifications & skills (desired/required)

Familiarity with the refugee community is highly desirable

Bilingual language skills highly desired

Experience Human Resources, specifically recruitment is highly desired

Required to have a general understanding & /or appreciation of recruitment trends & assisting people to find work

Experience in customer service &/or administration is desired, with strong attention to detail

Intermediate knowledge of Microsoft Office suite

Capabilities & personal attributes

Manage Self: Presents a demeanour that is appropriate to work setting & role; shows personal motivation & commitment to completing work activities effectively.

Act Ethically & with Integrity: Is reliable & trustworthy; acts consistent with TSA vision, mission & values; respects TSA’s Christian identity & activities; supports a culture of integrity & professionalism.

Show Respect: Recognises & respects differences in culture, style & viewpoint; responds in culturally appropriate ways.

Display Resilience: Remains open to new ideas & approaches; displays an optimistic approach to work.

Communicate Effectively: Clarifies own understanding; appropriately requests & provides information verbally; writes in a way that is logical & easy to follow; requests & provides information in well written formats; writes fluently in a range of styles and formats.

Works Collaboratively: Works as a supportive & cooperative team member, shares information & acknowledges the contribution & support of others; engages with others to share information & solve issues & problems jointly.

Lead Safety & Wellbeing: Performs all duties in a safe manner, ensuring the safety & well-being of self & others; participates in & contributes to WHS consultation.

Demonstrate Accountability: Takes responsibility & is accountable for own actions in line with TSA policies & procedures; supports & acts in compliance with the records, information & knowledge management requirements of TSA.

Think Analytically and Solve Problems: Finds & checks information needed to complete own work tasks; shares ideas about ways to improve work tasks & solve problems; identifies ways to improve systems or processes which are used by the team/unit/department.

Working with the EPlus Employer Liaison team, EPlus Job Mentors will work closely with refugees to find employment opportunities by identifying their valuable skills & professional experience to assess suitability & ensure a good match with employers. This rewarding role calls on those who are passionate about recruitment & community development, as well as working with refugees. It will bring opportunity to connect with employers in your local community & educate them on the excellent opportunity that exists when engaging a skilled migrant worker. It will also allow you to engage with the wider community of Salvation Army’s networks.

This role is ideal for someone studying Human Resources or Community Services, looking for practical training in their professional development, exploring a career change or someone who has extensive relevant experience & has a passion and time to give back to the community.

This role will be based in one or more of the following Salvation Army sites: Auburn, Liverpool, Campsie, Fairfield and Parramatta. The distribution of sites between successful applicants will be facilitated by the National Social Impact Manager.

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment & a risk management approach. Collection of personal information is handled per our privacy & confidentiality policies. Below is what is required for this role:

As this role is a child-related role, it requires a Working with Children Check/Working with Vulnerable People Check (ACT and TAS only)

As this role involves dealing with confidential information, it requires a Police Check

This role will require 2 reference checks

This role requires up to date COVID-19 vaccinations

Development opportunities with this role

This role will give volunteers an opportunity to develop skills & build experience in the community and job seeker sector.