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Tourism Volunteer

City of Melbourne
Logo for City of Melbourne

What you will be doing:

  • Be the face of our visitor services welcoming visitors to the city
  • Assisting visitors and locals with city based information and experiences
  • Using technology and apps to source information and enhance the user experience
  • Access and utilise the City of Melbourne Volunteer management system, My Impact Page to:
    • view allocated shifts, meetings, training, and other opportunities
    • enter volunteer hours and feedback
    • keep up to date with City of Melbourne and program news
    • keep your personal details current and up to date

What we are looking for:

  • Flexible and welcomes the challenges of a diverse and varied role
  • Reliability and capability of committing to regular shifts or a minimum number of flexible shifts per month
  • Enthusiastic and customer focused
  • Tech savvy and/or willing to learn (iPads and smart phones are provided)
  • Interested in Melbourne’s Aboriginal cultural heritage and the diversity of Melbourne
  • Works well in a team and embraces diversity
  • Ability to demonstrate and display City of Melbourne’s values: integrity, courage, accountability, respect and excellence

  What you will receive for volunteering:

  • A full training program designed for anyone who has been in Melbourne for 4 weeks or 40 years
  • Ongoing professional development opportunities
  • Exposure to the latest events, shows, exhibitions and information about what’s on in Melbourne – be the first to know
  • Skills in delivering a world-class and award-winning visitor service
  • A friendly and supportive team environment
  • Service recognition for your hours of volunteer service
  • A funded myki card for your travel to/from shift and professional development opportunities

  Physical Requirements: Our volunteer roles involve a high level of standing and moving around whilst on shift, for up to 3 hours at a time. Reasonable adjustments can be made if required, please contact the Tourism Volunteer Recruitment Team if you would like to discuss your needs.

You can not apply for this role as it is no longer available.