Job Description Summary

Administrators of Volunteers are key in the smooth running of Salvation Army services and programs, providing relief for Corps Officers and frontline staff so they can focus their attention towards our community members and customers. The role supports a variety of volunteer-related administration activities such as contacting volunteers, data entry, filing, preparing of spreadsheets, as well as assistance with onboarding volunteers and record keeping. This role is ideal for someone who appreciates volunteering, loves order, systems and quality improvement, as well as supporting a team to achieve great outcomes for the community. Administrators of Volunteers are key in creating positive first impressions as they guide a volunteer through the early stages of their application, from background checking to onboarding, in preparation to start their volunteer induction with their new manager. On-going, Administrators of Volunteers work alongside the volunteer’s manager to maintain volunteer compliance, create regular reports and keep volunteer records up to date.

Key responsibilities:

With dynamic organisational skills, respond to incoming calls and emails from volunteers whilst also using those quieter times to do data entry, preparing documents, reports and spreadsheets. 

Apply well-honed IT skills to using online systems for information entry and retrieval. 

Support ongoing volunteer involvement by attending to volunteer record administration, ensuring volunteer data and integrity checks are up to date.  

Support volunteer recruitment with initial follow up of expressions of interest, arranging interview times and reference checking, supporting volunteers with applying for background checks, along with assistance with organising volunteer training.  

Compile regular reports of volunteers’ compliance and key recognition milestones (i.e. years of service, birthdays). 

Bring your attention to detail, professionalism and integrity to ensure that compliance and confidentiality is adhered to at all times.

Qualifications and skills (desired/required):

Experience in administration is essential 

Proficiency in Microsoft Word, Excel and SharePoint  

Confident with online systems and software (or willing to learn), as well as using printers (specific on the job training will be provided) 

Strong verbal and written communication skills 

Background check requirements:

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:  

As this role involves dealing with confidential information, it requires a Police Check 

Time Required & Commitment:

As agreed with manager

Development opportunities with this role:

This role will give volunteers an opportunity to develop skills and build experience in volunteer administration and engagement, use of systems and software, as well as reporting. Additionally, there will be access to a range of training opportunities and insight to the work of a large not-for-profit religious organisation with expressions in many different areas of society.