Job Description Summary

Can you help us feed our local community. The Gosnells Corps is currently looking at resuming our Community Lunch - providing meals, support and companionship for those in need of a feed and some connection. We are looking for a motivated volunteer who would be keen to work alongside our Corps Officer to coordinate a team of volunteers, assist with food preparation and service. You will need to have excellent interpersonal skills as well as experience working alongside other people in a catering environment. You will be keen to make a little go a long way and use your creativity to pull together tasty and nutritious food from donated ingredients. You will love motivating a team and providing clear instructions whilst encouraging a fun and welcoming environment.

The Community Lunch will require commitment each fortnight commencing in March and need you to be available to coordinate setup and packing away. We will be encouraging corporate groups to assist (be the hands) and possibly student groups so you'll also require a WWCC and current Police Clearance (which we can help you get at no cost to you)

· Lead the Mission Volunteer Food Services team to meet daily outcomes

· Meals delivered within the directed timeframe and appropriate customer service delivery

· Clean and hygienic kitchen and surroundings in keeping with health regulations

· Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

· Create an inspiring team environment with an open communication culture.

· Set clear team goals, communicate with teams about their performance.

· Delegate tasks and set deadlines.

· Discover training needs and provide coaching.

· Listen to team members' feedback and resolve any issues or conflicts.

· Recognise high performance and reward accomplishments.

· Plan and organise team building activities.

· Engage with and actively support the welfare of the Team you lead.

Exhibiting professional image of the organisation, displaying professionalism and integrity at all times.

· Meals delivered within the directed timeframe and appropriate customer service delivery

· Clean and hygienic kitchen and surroundings in keeping with health regulations

· Contribute to creating a positive and caring atmosphere for those attending at all times so that participants feel welcomed and are keen to return.

· Planning, development and production of activities including rostering. · Accurate information provided to customers.

· Meet the needs and expectations of the attendees/clients. Refer people to appropriate Salvation Army services when required.

· Listen carefully, and acknowledge and meet and/or refer concerns, issues or queries to Manager/Senior Corps Officer ensuring complaints from individuals are responded to in a courteous manner and in a timely way.

Possible tasks include:

Oversee practicalities of day-to-day operation which may include set up rooms and pack up on completion or attending excursions with team.

· Monitor team performance and report on metrics.

· Provide quality support to site manager/Corps officer.

· Up to date information on the programs is delivered for auditing/ planning purposes.

· Undertake general administrative duties consistent with role including responding to or redirecting emails, answering telephone and walk in enquiries as required. · Assisting site Manager/Supervisor with other tasks as directed.

· Confidentiality of information is maintained at all times.

· Ensure volunteer training and details are up to date. Build relationships with suppliers