How you can help:

• Assisting with the day to day operation of the Visitor Centre
• Providing quality customer service
• Providing comprehensive information to satisfy visitor enquiries
• Providing positive and enthusiastic representation of Greater Shepparton City Council and Shepparton and Goulburn Valley as a tourist destination
• The sale of souvenir collateral and local products, including alcohol
• Maintenance of the Visitor Centre to ensure it remains clean and tidy
• Recording statistics of daily enquiries, undertaking surveys of visitors and collection of other tourism data as required
• Collation of collateral for conferences, events, new residents, backpackers and general information packs
• Staffing of off-site booths at Greater Shepparton events
• Other activities and tasks as identified by staff

Other Information:

• Visitor Centre volunteers are required to participate in an induction program and ongoing training to enhance skills and knowledge.

• Volunteers are required to follow all relevant Council policies and procedures including but not limited to; o Employees Code of Conduct o Prevention of Harassment, Discrimination, Bullying and Occupational Violence policy o Social Media for Staff and contractors o Preventing Sexual Harassment in the Workplace

What we are looking for:

• Experience in and the passion for providing excellent customer service or experience in a community facing role
• Excellent communication skills
• The ability to work independently in a team environment
• The ability to work through more complex customer enquiries through research
• Knowledge or the ability and desire to gain knowledge of the Shepparton and Goulburn Valley region
• Administration skills not essential, but desirable
• RSA not essential, but desirable (training can be provided if desired)
• Computer skills including Internet searches and email
• Police check
• Availability for a regular weekend four hour shift (9am to 1pm or 1pm to 5pm)