About the role

The Footscray centre reception is the first point of contact for people seeking asylum and the public. Reception Concierge Volunteers ensure reception is a safe and welcoming environment for people seeking asylum and visitors. Reception Concierge Volunteers manage traffic flow, sign-in procedures and safety protocols. As such, Reception Concierge Volunteers display the values of compassion, empathy and support.

Reception Concierge Volunteers are trained in managing high-pressure environments, conflicting priorities, and recognising when situations are beyond their training or responsibility. To be successful in this role you will display a practical optimism, recognition of personal limits and mental fortitude.

Key Responsibilities

• Greeting everyone arriving at the centre in warm and welcoming manner
• Responding to face to face enquiries and directing people within the centre
• Responding to and directing phone enquiries
• Communicating between clients and relevant programs

What we’re looking for

Essential:

• Excellent customer service skills – previous experience in a similar role is advantageous
• A friendly and patient disposition, working well under pressure in a fast paced environment
• Excellent communication and interpersonal skills with the ability to maintain a professional manager in challenging situations
• Ability to take initiative and work well as part of a team
• Proficiency in the English language, written and spoken

Desirable:

• Proficiency in relevant community languages
• Experience working with vulnerable people in an intake or referral environment

Volunteer shifts

This role is looking for a commitment of 1 shift per week, for a minimum of 6 months. Shifts are available Monday - Friday from either 9.30am – 12:45pm or 12:30pm –3.30pm.

About Us

The Asylum Seeker Resource Centre (ASRC) is the largest aid, employment, health and advocacy organisation for people seeking asylum in Australia. The ASRC provides a range of direct services as well as participating in law reform, campaigning and lobbying. The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life. Our organisational values are: Welcoming, Authentic, Courageous, Collaborative.

To apply for this role, you must complete the application form available on the ASRC website or click on the Apply button below.