About the opportunity

Helpline was born out of a vision to provide a service that is easily accessible by people in the community who need a compassionate ear to hear their story. It was one of the first support services introduced along Wellways’ journey to establishing itself as a leading national provider of mental health and disability services.

Helpline is a 100% peer-led volunteer phone service, which means every person working on Helpline has a lived experience, whether it be someone with their own personal experience, or someone who cares for a family member or friend living with mental health challenges.

Helpline volunteers assist callers in understanding mental health related issues, navigating the mental health system and providing emotional support and information about the services available. Above all else, our Helpline volunteers provide an opportunity to talk to someone who can empathise with callers and their experiences.

Helpline operates from 9am – 9pm, Monday to Friday (excluding public holidays) so you will have the flexibility to join us in a capacity that suits your availability and work / life commitments.

What do you need?

• Peer experience – either as a person with a lived experience of mental health or a family member of someone with mental health challenges
• Excellent verbal and written communication skills and willingness to develop skills in active listening
• Non-judgmental, supportive attitude and ability to empathise
• Ability to remain calm in a crisis situation
• Commitment to constantly improving the service
• Knowledge of mental health and other social service sectors or willingness to develop that knowledge
• Ability to work independently and seek advice from the supervisor or other Wellways Australia staff members
• Ability to identify cases that need to be brought to the immediate attention of the supervisor or others at Wellways Australia
• Proof of identity and right to work in Australia
• Current or willingness to undertake National Police Records Check, Working with Children Check and NDIS Worker Screening Check
• NDIS Worker Orientation Module completion certificate
• Evidence of COVID booster vaccination or valid medical exemption

About Us

Wellways supports inclusivity and we’re proud that our workplace is a place where everyone can imagine and achieve their goals and reach their fullest potential. This is your opportunity to join a nationally recognised organisation with over 18,000 people across 100+ sites and gain access to ongoing support and opportunity for career development.

For further information or a confidential discussion about this role, please contact:

Elle Morrison on 03 8486 4229 or Mark Eastwood on 03 8486 4248

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment. The health and safety of Wellways participants and employees is our highest priority and all Wellways roles are covered by directives that require mandatory COVID vaccinations. Successful applicants will be required to provide evidence of COVID-19 vaccination or valid medical exemption prior to commencement.