Sign in to view your email alerts and activity

Sign in

To view your email alerts and activity.
We will send you an email to confirm your email address.

Volunteer NILS Loan Assistant -Kilkenny, SA

The Salvation Army Australia
Logo for The Salvation Army Australia

The No Interest Loan Scheme (NILS) offers no interest loans with a specific philosophy based on social justice principles. NILS Programs offers an alternative to people facing barriers in accessing low level credit on fair and reasonable terms and have a commitment to upholding an individual’s dignity and respect with the loan payment arrangements being based on a person’s capacity to repay for the purchased of essential household appliances.

Role Capabilities

Show Respect Recognises and respects differences in culture, style and viewpoint Responds in culturally appropriate ways Actively and calmly works to solve problems and resolve conflicts

Display Resilience

Is flexible, adaptable and maintains appropriate self-care Constructively raises and works through issues and challenges and seeks alternative solutions Keeps control of own emotions and remains calm in the face of challenging situations Displays an optimistic approach to work

Communicate Effectively

Clarifies own understanding Monitors own and others’ non-verbal cues and adapts where necessary Clearly explains complex concepts and arguments to create shared understanding with individuals and groups Requests and provides information in well written formats Causes understanding in others by developing logical and well-reasoned arguments

Influence Others

Utilises facts, knowledge and experience to support recommendations Respectfully provides own point of view and works to understand the perspectives of others Identifies others’ concerns and expectations Works towards solution-focused and mutually satisfactory outcomes Demonstrates compassion, empathy, sensitivity and understanding in resolving conflicts and differences Manages challenging relations with internal and external stakeholders

Focus on People we Serve

Is mindful of the impact of own role on those TSA serves in the community Applies policies for the protection of confidentiality of people Provides service appropriately and responsively to the needs of people Recognises the need for referral and takes appropriate action Advocates and negotiates effectively for people Confirms satisfaction with services and addresses or escalates complaints

**Key tasks of the Role

Key Activities & Expected Outputs and measures**

Interview clients, maintain appropriate records and refer to appropriate personnel

Interview clients whilst respecting client boundaries Maintain privacy of the clients Maintain appropriate case notes through clear, concise and factual records of conversations Client service provided within scope of the NILS worker’s role Notes accurately reflect the conversation and requirements of the client Maintain non argumentative approach at all times

Meet client needs

Inform applicants of Centre policy & resources, including privacy & confidentiality and data collection Conduct interview within guidelines and program resources Advocate on behalf of client and provides relative information on other services or refers to appropriate support Adopt a holistic client centred approach incorporating our mission values to identify deeper issues that impact on clients and provides support options Obtain client’s written permission on ” Release of Information” prior to advocacy, referral or contact with other service providers Assist with administration duties, data entry and telephone enquiries Serve clients promptly and in a courteous and respectful manner and ensure clients leave satisfied with assistance provided Data entry accurately reflects assistance provided Positive client feedback through evaluation forms Complaints and Compliments data is collected Copies are stored in a secure location on site

Maintain records within confidentiality and privacy guidelines

Record changes to client situations, current issues and details of interview outcome on clients file Maintain strict confidentiality in regard to client information All hardcopies are stored in a secure location

Provide quality customer service

Provide empathetic client service Listen and ask appropriate questions without making judgements Minimise client complaints

Maintain a safe and healthy environment

Monitor and address any health and safety concerns within the premises Report any potential health and safety concerns to Manager Complete hazard/ incident and accident form in a timely way Qualifications & Experience Requirements Of The Role ·Completion of training of the NILS Interview progress as approved by the TSA site

Mandatory Requirements Of The Role

Fully complete The Salvation Army's volunteer registration process Current Criminal History Check (Police check) required Complete TSA induction modules and any other training as required

You can not apply for this role as it is no longer available.