Applications for our upcoming 8-week Helpline Support Worker Training Course are NOW OPEN!

DAY: Tuesdays

TIME: 7:00 – 9:00 PM AEDT (via Zoom)

DATES: February 7, 2023 – March 28, 2023

If you're an exceptional, non-judgemental listener with a heart for women experiencing an unplanned or crisis pregnancy, apply now!

TIP When you submit your application, you will also be required to email your CV and a cover letter to admin@pregnancyhelpaustralia.org.au outlining your interest in working for Pregnancy Help Australia and the details of two *referees. Please ensure applications are complete, as we will not consider incomplete applications. Before applying, please take time to understand as much as possible about Pregnancy Help Australia. Our website is a good place to start.

The Role

Location: 100% Remote, Home-based (anywhere in Australia)

Responsibilities and duties include:

• Answer the phone and offer confidential support to callers in your designated shift

• Assessment of the caller's emotional safety

• Emotional support for the caller's exploration process

• Awareness of the caller's practical need and referral to other services as required

• Communicate with the caller via telephone, text, and/or email as required

• Write accurate call reports at the completion of each call

• Participate in regular team meetings and Professional Development opportunities

• Respond to emails from the Service Coordinator

• Other tasks, as requested by the Service Coordinator

This position would be well suited to someone keen to work flexible hours from home (minimum 2 x3 hour shifts per week).

The Criteria

• A commitment to work within a Christian environment and uphold the Christian ethos and Core Values of PHA

• Attention to detail, ability to work autonomously and maintain strict confidentiality

• Willingness to adopt a learner mindset

• Successfully completes internal training requirements / Induction.

• High degree of warmth and professionalism (committed, organised, reliable, enthusiastic and motivated)

• Well-developed interpersonal and communication skills, both written and oral

• The capacity to engage constructively and respectfully with individuals of diverse cultural and socioeconomic backgrounds and abilities

• Ability to work with others and be a participative and supportive team member who seeks and provides solutions and feedback.

• BYO phone, computer and reliable internet

• Quiet, uninterrupted space to receive calls

The Benefits

• Developing new skills and experience for personal and professional growth

• The opportunity to help pregnant women and families during their moment of need

• Becoming part of a community of like-minded, caring people (and an Australia-wide network!) who want to make a difference in bringing real help and hope to vulnerable pregnant women & their families

• Positive virtual workspace and flexible hours working from home

• Access to training and development

• Experience with a fast-growing national charity

• Having a national impact

PRE APPLICATION INFORMATION

Since we recognise the important role our volunteers play, we are careful about who we recruit – our callers are worth the very best, most exceptional care possible. Therefore, we screen carefully to make sure you’re the right fit for PHA Helpline and that we’re the right fit for you!

SHORTLISTING. At the close of the intake period, the volunteer coordinator will call those applicants being considered for an interview. Please note: If your application is not successful at this point, you will receive an email, but individual feedback cannot be provided - but we thank you for your application and encourage you to re-apply in the future.

INTERVIEW + SELECTION. Individuals whose application is considered a strong possible fit for the role and the organisation are offered interviews. A successful interview, followed by confirmation from referees will result in the offer of a volunteer role.

Applications that are not successful after the interview/s will be notified by email. Individuals successfully completing the interview process will be notified verbally and offered a volunteer position. The offer of this position remains dependent on the successful confirmation of additional requirements (two referees, availability for training, ongoing commitment etc).

PROBATION + REVIEW. All volunteers commence with an initial 3-month probation period, during which time they will be regularly supervised by the PHA Helpline Coordinator. A review will be held after the first 3 months to ensure this role is a good fit for the volunteer and PHA, and to provide an opportunity for feedback.