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Employment Program Engagement Volunteer

Asylum Seeker Resource Centre
Logo for Asylum Seeker Resource Centre

Position starting in 2024. All applications will be reviewed and responded to after the 2nd January 2024. About the role

The Employment Program Engagement Volunteer engages with participants of the Employment Program both face-to-face and online to discuss work readiness, build strategies to find work, review job opportunities, and support the Employment Program team.

Program: Vocational & Empowerment Pathways The Vocational and Empowerment Pathways program supports people seeking asylum to find a job in Australia, by becoming skilled, savvy, and independent job-seekers with the local labour market.

We also focus on building strategic relationships between the ASRC and supportive employers through our employer partnerships. This provides the basis for organisations to contact the ASRC when they are in need of workers, as well as the ASRC being able to contact organisations to propose suitable candidates to meet their staffing needs.

Key Responsibilities

  • Maintaining the accuracy of member information on our database.
  • Contacting members to see how they are progressing in their new jobs and offering appropriate support, where needed
  • Engaging with participants of the program online or face-to-face
  • Discussing work readiness and strategies to find work with program participants
  • Reviewing job opportunities from our employer partners with program participants
  • Maintaining the accuracy of program participants' information on our database
  • Finding innovative ways to make the program accessible to people seeking asylum


This role reports to the Employment Advocacy and Inclusion Advisor


ASRC Footscray or Dandenong (Refugee Resource Hub). Possible hybrid work arrangements available.

Volunteer shifts

This role is looking for a commitment of 1 shift per week, ideally for 12 months. Shifts are available Tuesday or Thursday 10am to 4pm and Wednesday 2pm - 6pm.

What we’re looking for

  • Demonstrated experience with building and maintaining customer relationships.
  • Excellent computer skills (especially the use of spreadsheets and databases).
  • Strong organisation skills, including the ability to maintain accurate records.
  • Well-developed written and spoken communication skills – including the ability to communicate effectively with people who have variable levels of English proficiency.
  • Ability to work effectively within a team toward shared goals.
  • Ability to deliver a high standard of customer service to ASRC members seeking work.
  • Experience working with local community


  • Lived experience of seeking asylum
  • Languages spoken other than English
  • Previous experience providing administrative support in recruitment, human resources or employment services would be an advantage, but is not essential.

About Us

The Asylum Seeker Resource Centre (ASRC) is the largest aid, employment, health and advocacy organisation for people seeking asylum in Australia. The ASRC provides a range of direct services as well as participating in law reform, campaigning and lobbying. The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life. Our organisational values are: Welcoming, Authentic, Courageous, Collaborative

For more information email

You can not apply for this role as it is no longer available.