Volunteer Receptionist - Brunswick VIC
The Salvation Army AustraliaRole Capabilities
Acts Ethically and with Integrity
- Supports a culture of integrity and professionalism.
- Represents the organisation in an honest, ethical and professional way.
Focus on People we Serve
- Is mindful of the impact of own role on those TSA serves in the community.
- Provides service appropriately and responsively to the needs of people.
- Recognises the need for referral and takes appropriate action.
- Confirms satisfaction with services and addresses or escalates complaints.
Make Sound Decisions
- Actively seeks out input from others and shares own ideas to achieve best outcomes.
- Makes sound, timely decisions leading to effective service delivery.
Demonstrate Accountability
- Demonstrates accountability aligned to internal and external requirements.
- Supports and acts in compliance with the records, information and knowledge management requirements of TSA.
Think Analytically and Solve Problems
- Identifies issues that may hinder completion of tasks and finds appropriate solutions.
- Willingly seeks out input from others and shares own ideas to achieve best outcomes.
- Identifies ways to improve systems or processes which are used by the team/unit/department.
Key Tasks of the role
Undertake Administrative Duties:
- Respond to phone calls and direct calls to the appropriate personnel.
- Meet and greet clients, interpret their needs, screen and prioritise client appointments through an assessment of client needs and urgency of response.
- Negotiate with clients in the event of disruptions at the reception.
- Perform basic administration functions such as data entry, filing, archiving and other tasks associated with the role.
- Contribute to creating a positive and caring atmosphere in the office.
- Minimise client complaints.
- Provide excellent service and support to clients and other staff.
- No backlog of phone calls.
Provide Quality Customer Service:
- Answer phone calls politely.
- Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.
- Answer phone calls politely.
- Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.
Maintain a Safe and Healthy Environment:
- Monitor and rectify any health and safety concerns within the centre. Escalate issues that cannot be attended to the Manager.
- Report any potential health and safety concerns to Manager in a timely manner.
- Complete hazard/ incident and accident form in a timely manner.
Qualifications and Experience Requirements for the Role
- Experience in receptionist roles and customer service (preferred).
Mandatory Requirements Of The Role
- Complete The Salvation Army's mission volunteer induction, training and registration process.
- Complete integrity checks for the role as required by TSA, TSA is a ChildSafe workplace.
You can not apply for this role as it is no longer available.