Family Life has been working with vulnerable children, families and communities since 1970. At the core of our organisation is our vision to build capable communities, strong families and thriving children.

As an organisation we celebrate diversity and inclusion. We value, respect, and listen to people who are culturally and/or linguistically diverse, gender and sexually diverse and people with a disability.

Family Life has multiple Community Opportunity Shops located across the Bayside region of Melbourne. These community-hubs are vibrant spaces, each shop playing an important role in the lives of the community of which they are a part.

The Family Life distribution centre supports the operations of the Community Opportunity Shops by sorting and distributing donations, collecting donations from estates, apartments and business, collecting furniture donations, delivering furniture items to customers and managing the online store. Family Life opportunity shops help raise funds for families, children and young people.

Family Life was founded by volunteers and they continue to play a key role in making a positive difference in supporting our community.

Role Description:

The Volunteer Distribution Centre Online Retail Assistant will support the Online Store operations by helping researching potential items including clothing, homewares and collectables, displaying and photographing and pricing items, placing items on Shopify and Ebay, when sold, dispatching items and putting through posting.

The key responsibilities can include but are not limited to:

• Researching and selecting in-demand items to list online from our generous donations
• Photographing items so they’re looking their best for our online customers
• Pricing items and placing items on Shopify and Ebay
• Packing online orders to ensure they reach our customers in one piece
• Dispatching orders via Aus Post or Sendle
• Maintaining stock and photography areas safe, clean and tidy
• Maintain a safe and clean working environment

This position operationally reports to the Distribution Centre/Online Store Manager, who will allocate the duties for the day and be available to support any questions or queries the volunteer may have.

Requirements:

• 4 hours per week, days to suit (Monday to Friday)
• Enthusiastic and team player.
• Strong organisational skills.
• Reliable and time efficient.
• Experience listing items online or happy to learn.
• Comfortable using a computer and/or smartphone.
• Good communication skills and customer friendly attitude.
• Ability to work within a team, take initiative and know when to take direction.
• Ability to work with people of a diverse background and with diverse needs.
• Share and live the Family Life Way and values.