Job Description Key tasks and responsibilities

Researching items to accurately identify them

Research items to give an indication of the items worth and background

Create appropriate descriptions in detail for items being listed online

Photograph item, including all possible defects/damage

Measure and weigh items for postage and description reasons

Enter item specifics

Pick items for each order accurately

Ensure suitable packaging, for safe arrival to client.

Make sure all people and the workplace are safe by always abiding by safe work practices

Keep children safe by always abiding by Salvation Army’s child safe policies and code of conduct

Qualifications and skills (desired/required)

Willingness to promote and work in accordance with the Salvation Army’s mission, vision, and values, with particular regard to excellent service

Provide positive influence in the workplace

Integrity, openness, and honesty

Remains calm in difficult situations

Punctual and reliable

Attention to detail

Professional presentation

Willing to follow instruction and direction

Excellent written and verbal skills

Capabilities and personal attributes

Strong knowledge of WH&S Procedures- Complies with and encourages workplace safety

Ability to research on an online interface

Manage Self

Displays high level of energy and commitment

Teamwork and cooperation. Can do attitude.

Background check requirements1

Background checks play an important part in our commitment to being a safe organisation. Below is what is required for this role.

As this role isn’t child-related or have significant risk considerations, it does not require background checks

Personal information collected will be handled per our privacy and confidentiality policies. The selection process will be fair ensuring the best person for the role and our team is selected.

Training Requirements

One of the many ways we care for people is by ensuring our workers are well equipped with the necessary knowledge to complete their role safely.

To successfully undertake this role, the following training is required2

Category A training: Foundational training which includes an introduction to The Salvation Army, code of conduct training, work-safe and child-safe practices.

Work Health and Safety (WHS) considerations

We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are fully informed and aware of key safety considerations. For this role, key considerations include (but not limited to):

This role requires long periods of standing. Volunteers will be required to wear comfortable and supportive shoes and take regular breaks.

As this role requires time researching items, it is important to have the workspace set up ergonomically.

This role requires up to date COVID vaccination

Other WHS considerations will be covered during the induction.

Development opportunities with this role

This role will give volunteers an opportunity to develop skills and build experience in researching, collectible knowledge, customer service, online sale processes, computer skills among other things

Time Required & Commitment

As agreed with Store Manager