Volunteer opportunity with CatholicCare

Emergency Relief services help people address immediate basic needs in times of crisis. People accessing emergency relief typically have a low or no income. Others need support as a result of an unforeseen or life changing event such as illness, loss of employment, family breakdown or family violence. Emergency Relief provides immediate financial and/or material assistance to people in financial crisis.

The Volunteer Emergency Relief (ER) Intake Assessor position provides services to clients experiencing disadvantage who come to CatholicCare Victoria seeking Emergency Relief Support. Assistance includes initial interview/assessment and distribution of ER assistance (e.g. food vouchers, food, pharmacy assistance, petrol) plus referral to other services, advocacy and provision of information to support the client to receive extended assistance.

Key duties include: • Conduct client service intake • Interviewing clients (via telephone) • Data entry and basis computer skills • Maintenance of client records • Provide Emergency Relief within guidelines and program resources • Advocate for clients as needed and provide information on other support services • Customer service focus • Always uphold client confidentiality and privacy

How to become a Volunteer

For further information please contact:

Mandi Hyland, Volunteer Engagement Partner on 0499 001 022 OR Annie Allgood, Team Leader, Emergency Relief & Volunteer Support on 0490 292 352