Are you passionate about making a positive impact in the lives of people facing crisis situations?

Do you have a heart for helping those in need, particularly during their most challenging times?

CatholicCare Victoria invites you to join our team as a Volunteer Emergency Relief Intake Assessor. This is an incredible opportunity to provide immediate assistance and support to individuals and families in financial crisis.

Emergency Relief services play a vital role in helping people address their immediate basic needs when they are facing hardships such as low or no income, unexpected life events, illness, loss of employment, family breakdown, or family violence. As an ER Intake Assessor volunteer, you will be the frontline in assisting clients who reach out to CatholicCare Victoria seeking Emergency Relief Support.

Your responsibilities will include conducting client service intake, conducting interviews (via telephone), performing data entry, maintaining client records, and providing Emergency Relief within established guidelines and program resources. You will also can advocate for clients, offer information on other support services, and ensure that each individual receives the extended assistance they require. With a customer service focus, you will uphold client confidentiality and privacy, offering a compassionate and supportive environment.

To ensure the safety and wellbeing of our clients and volunteers, we require the following prerequisites: a National Police Certificate, and a Working with Children Check.

If you are ready to make a difference and become an integral part of our Emergency Relief team, we encourage you to contact Jaclyn Fraser at 0499 001 022 or via email at volunteer@catholiccarevic.org.au. She will be delighted to provide you with further information and guide you through the process of becoming a Volunteer Emergency Relief Intake Assessor.

Join us at CatholicCare Victoria and be a source of hope and support for those in need. Together, we can create a brighter future for our community!