Volunteer retail sorter- Heathridge- WA
The Salvation Army AustraliaPersonal Qualities/Attributes Required for Role
· Punctual and reliable
· Great interpersonal skills with the ability to engage with people from all different backgrounds
· Excellent customer service skills
· Able to work in a team setting and autonomously when required
· Neatly presented
· High attention to detail and task oriented
· Trustworthy and honest
· A respect and willingness to work within the ethos of The Salvation Army
Generic Role Competencies:
· Drives ownership of and adherence to vision, mission and values
· Models and promotes teamwork and collaboration
· Actively and calmly works to solve problems and resolve conflicts
· Facilitates effective workplace communication
· Delegates activities appropriately when required
· Consistently supports communications with workers about safety
Role Required Tasks:
Key tasks of the Role Key Activities Expected Outputs and measures
Process sales ·
Cash and EFTPOS transactions using a cash register and EFTPOS terminal · Accurate and efficient processing of sales ·
Follow procedures for discounting or returns ·
Escalate technical issues with Store Manager ·
Sales recorded each day and forwarded to officers each week
Provide quality customer service
· Greet all customers ·
Offer assistance and advice on selections ·
Answer phone calls politely and manage messages promptly ·
Assist with complaints and issues ·
Refer people to appropriate Salvation Army services. ·
All customers to be acknowledged in a friendly and welcoming manner when they enter store. ·
Work with customers to resolve issues and de-escalate where possible. · Accurate information provided to customers.
Seek advice from Store Manager or TSA for accurate information.
Greet donors warmly when receiving donations ·
Ensure donations are of high and sellable quality ·
Donors are appropriately thanked on behalf of The Salvation Army ·
Only acceptable goods are received ·
Demonstrate on a continual basis a high level of honesty and integrity
Participation and support ·
Attend training as required ·
Attend regular team meetings ·
Support team celebrations ·
Monthly meetings with Store Manager to address operational matters.
Maintain a safe and healthy environment
· Operate in a safe manner at all times and insist all team members including TSA employees and visiting contractors, follow WHS policies and procedures · Monitor customer safety at all times · Monitor and remove waste in the point of sale area · Complete all WHS training and complete refresher training every 3 years · All accidents, incidents, hazards and near misses are reported to Store Manager according to procedures · Adhere to the safe standard operating procedures · Participate in hazard inspections · Check the testing and tagging is up to date prior to sale
Maintain store security
· Ensure stock loss (theft) is minimised · Ensure point of sale area is always monitored · Keep valuable items locked in display cabinet · No doors or windows are left open when store is unattended · Ensure that there are at least 2 people in store at all times · All customers are acknowledged and their activity monitored.