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Train, Respond, Listen, Empower - Join the Lifeline Ballarat Team in 2024.

Uniting Victoria And Tasmania
Logo for Uniting Victoria And Tasmania

"To hear someone, say that I am their last hope, really brings home the need for us on the phones”. A volunteer


Lifeline offer 24/7 Phone Service to the Australian community, and this wouldn’t be possible without the generosity of people like you. Phone volunteering as a Crisis Supporter may be right for you at Lifeline Ballarat, especially if you enjoy the one-on-one interaction you get from a phone conversation and if you like to learn best with others.


###What does being a Crisis Supporter volunteer take?

Commitment: the journey to completing your training over a few months (dependent on your agreed timeline) and to ongoing hours as a volunteer.

Responsibility: supporting others means being able to step in and work with someone in crisis

Travel from time to time: Transport to and from our Lifeline Centre in Mount Pleasant

Availability: A minimum of four volunteer hours per fortnight

Tech skills: Basic computer skills and access to a reliable computer and internet - including a working camera and microphone

Financial contribution: the training is subsidised by donors; however, we ask for a financial commitment toward paying for some of the training costs. Scholarships may also be available.


"We’re being shown lifelong skills that I will be able to take with me to support people in my life.” A volunteer


What are the benefits of volunteering at Lifeline Ballarat?

  • You will develop new skills and knowledge that allows for personal and professional growth

  • The opportunity to help someone in crisis during their moment of need

  • You will become part of a nationwide community of like-minded, caring volunteers

  • Access to Uniting Vic Tas programs, training, and support the largest community services provider in Vic/ Tas.

  • Ongoing professional development and support from an experienced team for the duration of your volunteering journey with us.

  • Be a better communicator with the people in your personal and professional life

  • You will make a difference in someone’s life every shift


What does a Crisis Supporter volunteer do?

Undergo comprehensive training- After completing our intake process, you will sign up for training to become a qualified Crisis Supporter.

Respond - You will respond to people in need of support via phone, from our Lifeline Centre.

Listen - You will listen to what is going on for the person who has contacted you, hear their story, and sit with their distress.

Empower - you will support the person to identify their next steps and encourage them to generate and own the action. If needed, you will create a safety plan with them.


What are the requirements?

  • You will gain a Crisis Supporter qualification, enabling you to volunteer on the phone.

  • Be over the age of 18 and an Australian or New Zealand citizen or have a valid visa with no study restrictions

  • Police Check and Working with Children Check

  • Attendance at an online Information and Selection Interview (Zoom) is mandatory.

  • A payment towards the cost of the nationally accredited Crisis Support Workplace Training course. Please let us know if you would like to explore our payment plan or scholarship options

Tell me more about the training.

You will work through a training period that provides you with all the skills you will need to navigate crisis intervention successfully and empathetically.

What are the next steps? Attend an information session and submit an application (link provided on screen and via email).


The Nationally recognised training is delivered on behalf of Lifeline Australia- Lifeline RTO #88036 Course code: CHC5500113 Crisis Support Skill Set.