Key Tasks Key Activities and Expectations

Undertake Assistant Duties

Assist the Food Services Team Leader/Coordinator in meeting daily outcomes by preparing meals and serving customers

Provide quality customer service.

Assisting site Manager/Supervisor with other tasks as directed

Meals delivered within the directed timeframe and appropriate customer service delivery.

Clean and hygienic kitchen and surroundings in keeping with health regulations.

Provide Quality Customer Service

Exhibiting professional image of the service, displaying professionalism and integrity at all time

Accurate information provided to customers

Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.

Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.

Maintain a Safe and Healthy Environment

Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.

Ensure hazard, incident and accident form is completed when required in a timely manner.

All volunteers are to be mindful of their own health and to take care of the health and safety of others.

Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.