Position Title: Merchandise Online Store Manager

Incumbent: Vacant

Department: Merchandise

Reports to: CEO

Classification: Committee

Direct Reports: Nil

Key areas of responsibility of the Merchandise Manager

• Management and promotion of all online stores (including Mustang's online store, and items auctioned via Ebay)
• Monthly stock control including storage areas of all Mustangs merchandise
• Online promotion of Mustangs merchandise
• Packing and postage of online orders
• Packing and delivery of pick up orders for collection at O’Brien Icehouse
• Management of O’Brien Icehouse - stock and invoicing
• Management of online and Game day Auction sales
• Delivery of game day merchandise for sales at Icehouse on game days

Overview of tasks

Merchandise

• Plan and implement program of merchandise auctions & advertising campaigns
• Stock control management of all products
• Manage all online store, including fulfilling orders and uploading new items to the store
• Manage eBay auctions as these occur throughout the season
• Liaise with O’Brien Icehouse ensuring merchandise selection and levels are maintained within the Arena

New Merchandise Development

• Produce ideas for new merchandise options

Media and Marketing

• Liaise with Marketing Manager to ensure relevant merchandise events are adequately promoted online. This includes sales for, existing, new, and specific events merchandise

Game Day

• Liaise with Game Day Manager to ensure all merchandise tables available on home game days & specials events
• Manage all Game day pick up orders are easily accessible to customers at area entrance
• Delivery of stock for Game Day sales 24 hours prior to game day
• Merchandise sales table is adequately stocked with all Mustangs products

Reporting

• Provide accurate stock control detailing items purchased, sold, stock in hand including storage, old stock items.
• Provide monthly merchandise only profit and loss
• Statistics on merchandise trends
• Attend all Committee Meetings and produce a concise and meaningful report of the items achieved during the previous month

Core competencies

• Strong written and verbal communication skills
• Strong negotiation skills
• Good Commercial skills
• Strategic thinker
• Good communicator - ability to connect nationally and internationally
• Positive and realistic approach