This volunteer role provides support in raising much needed funds to enable The Salvation Army (TSA) to serve the needs of the local community, whilst providing an environment where customers and volunteers are treated with the dignity and respect reflected in the values and mission of TSA.

Key Tasks - Activities & Expectations

Processing of stock

Sorting & lifting Pricing Hanging and displaying of stock Respect that all donations belong to TSA

Customer Service

Welcoming customers to the store Assistance with enquiries and donations Providing a good customer experience for shoppers

Sales Counter

Cash handling, cash register, EFTPOS and point of sale transactions Answering the phone Referring those in need to other Salvation Army or local services if needed

Personal Protective Equipment (PPE)

Understand and use required PPE (personal protective equipment) when working in the Family Store (eg. gloves, aprons etc.) Check PPE is in good order and report issues or concerns to supervisor.

Equipment use & maintenance

Safe use of all store equipment Clean, store and care for equipment so that it is easy to access and remains in good condition. Check equipment is in good order before use and report any issues or concerns to line manager.

Maintain a safe and healthy environment

Monitor and rectify any health and safety concerns within the store and surrounding areas. Report any potential health and safety concerns to supervisor Complete WHS hazard/incident/accident form

We commit ourselves in prayer and practice to this land of Australia and its people, seeking reconciliation, unity and equity.

All volunteers in The Salvation Army are expected to contribute to the Australia Territory mission, reflecting the common values and following all policies and procedures of The Salvation Army

ABOUT THE PERSON

Personal Qualities and Attributes

Reliable, fit, active and able to lift and carry Proactive and self-motivated team player able to make a positive contribution Needs minimal supervision and works in a safe manner Receives and responds well to constructive feedback and direction Respects organisation and personal property and the beliefs of others in a non-judgemental way Acts and represents the organisation in an honest and ethical way Good match for the team and TSA values Good verbal communication skills Well groomed

Qualifications and experience

Experience in retail or customer service is preferred but not essential

ABOUT THE PROCESS – for successful applicants

Integrity Checks – Police Check required. Forms - Volunteer Registration, Volunteer Agreement, and Role Profile to be completed and signed. Training - TSA induction, Childsafe organisation, and other role specific training.