This volunteer role provides support in raising much needed funds to enable The Salvation Army (TSA) to serve the needs of the local community, whilst providing an environment where customers and volunteers are treated with the dignity and respect reflected in the values and mission of TSA.
Key Tasks - Activities & Expectations
Processing of stock
Sorting & lifting Pricing Hanging and displaying of stock Respect that all donations belong to TSA
Welcoming customers to the store Assistance with enquiries and donations Providing a good customer experience for shoppers
Cash handling, cash register, EFTPOS and point of sale transactions Answering the phone Referring those in need to other Salvation Army or local services if needed
Personal Protective Equipment (PPE)
Understand and use required PPE (personal protective equipment) when working in the Family Store (eg. gloves, aprons etc.) Check PPE is in good order and report issues or concerns to supervisor.
Equipment use & maintenance
Safe use of all store equipment Clean, store and care for equipment so that it is easy to access and remains in good condition. Check equipment is in good order before use and report any issues or concerns to line manager.
Maintain a safe and healthy environment
Monitor and rectify any health and safety concerns within the store and surrounding areas. Report any potential health and safety concerns to supervisor Complete WHS hazard/incident/accident form
We commit ourselves in prayer and practice to this land of Australia and its people, seeking reconciliation, unity and equity.
All volunteers in The Salvation Army are expected to contribute to the Australia Territory mission, reflecting the common values and following all policies and procedures of The Salvation Army
ABOUT THE PERSON
Personal Qualities and Attributes
Reliable, fit, active and able to lift and carry Proactive and self-motivated team player able to make a positive contribution Needs minimal supervision and works in a safe manner Receives and responds well to constructive feedback and direction Respects organisation and personal property and the beliefs of others in a non-judgemental way Acts and represents the organisation in an honest and ethical way Good match for the team and TSA values Good verbal communication skills Well groomed
Qualifications and experience
Experience in retail or customer service is preferred but not essential
ABOUT THE PROCESS – for successful applicants
Integrity Checks – Police Check required. Forms - Volunteer Registration, Volunteer Agreement, and Role Profile to be completed and signed. Training - TSA induction, Childsafe organisation, and other role specific training.