Description of the volunteer role:
This role provides the opportunity to use and enhance communication, computer, and relationship skills, alongside other passionate team members in the Program and Scholarship Administration Team.
Our volunteers participate primarily in handling customer phone and email queries, in addition to utilising the CRM database to enter and manage important data, plus other administrative tasks may include screening documents for child protection issues etc.
The position has a strong focus on digital and telephone administration functions that support The Smith Family’s programs including but not limited to iTrack, Digital Access Program, Student2Student and the Learning for Life scholarship.
Through this role, volunteers provide critical background support for the educational and social development of disadvantaged young Australians to succeed at school, so they can create better futures for themselves.
Key Activities and Tasks: • Utilising CRM database to review, enter and manage important data • Responding to phone enquiries from families and program participants needing support • Actioning and responding to email enquiries • Reviewing and screening documents for child protection issues • General administrative duties, • Data entry and Excel spreadsheet management Competencies, Skills, Experience, and Education:
Essential: • Strong computer skills including database management and using current Microsoft Office programs • Highly effective customer service and interpersonal skills • Excellent communication skills, both spoken and written • High level of attention to detail • Ability to multitask and work to tight deadlines • Ability to work cooperatively in a team environment
Desirable: • Experience in a similar position providing customer service and administrative assistance within a professional and confidential environment • Related Educational studies e.g. human resources, business administration. • Experience using Excel and Outlook programs • Awareness of the community and education services sector and issues affecting disadvantaged people