Volunteer Doorways Receptionist- Bentleigh, VIC
The Salvation Army AustraliaKey Activities and Expectations Undertake Administrative Functions
• Undertake general office duties including responding to or redirecting emails, answering telephone and walk in enquiries as required.
• Assist with administrative tasks including record keeping, data entry, photocopying of documents and that office is well presented and documents are filed.
• Assisting site Manager/Supervisor with other tasks as directed.
• Respond to phone calls and direct calls to the appropriate personnel.
• Meet and greet clients, interpret their needs, screen and prioritise client appointments through an assessment of client needs and urgency of response.
• Negotiate with clients in the event of disruptions at the reception.
• Perform basic administration functions such as data entry, filing, archiving and other tasks associated with the role
• Client personal details are handled as per privacy guidelines and privacy and confidentiality of client information and personal details are maintained at all times.
Provide Customer Service
• Exhibiting professional image of the office environment, displaying professionalism and integrity at all times.
• Accurate information provided to customers.
• Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.
• Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.
Maintain a Safe and Healthy Environment
• Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.
• Ensure hazard, incident and accident form is completed when required in a timely manner.
• All volunteers are to be mindful of their own health and to take care of the health and safety of others.
• Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.
Time commitment
– Every Monday from 9:30am to 4pm
Customer service and administration experience is desirable, but we offer full training.