Sign in to view your email alerts and activity

Sign in

To view your email alerts and activity.
We will send you an email to confirm your email address.

Volunteer Doorways Receptionist- Bentleigh, VIC

The Salvation Army Australia
Logo for The Salvation Army Australia

Key Activities and Expectations Undertake Administrative Functions

• Undertake general office duties including responding to or redirecting emails, answering telephone and walk in enquiries as required.

• Assist with administrative tasks including record keeping, data entry, photocopying of documents and that office is well presented and documents are filed.

• Assisting site Manager/Supervisor with other tasks as directed.

• Respond to phone calls and direct calls to the appropriate personnel.

• Meet and greet clients, interpret their needs, screen and prioritise client appointments through an assessment of client needs and urgency of response.

• Negotiate with clients in the event of disruptions at the reception.

• Perform basic administration functions such as data entry, filing, archiving and other tasks associated with the role

• Client personal details are handled as per privacy guidelines and privacy and confidentiality of client information and personal details are maintained at all times.

Provide Customer Service

• Exhibiting professional image of the office environment, displaying professionalism and integrity at all times.

• Accurate information provided to customers.

• Refer people to appropriate Salvation Army services. Follow up with Manager if unsure.

• Listen carefully, and acknowledge and refer concerns, issues or queries to Manager.

Maintain a Safe and Healthy Environment

• Immediately report any health and safety concerns, notifiable incidents and near misses, to Senior Team Leader and ensure any hazards are controlled until rectified.

• Ensure hazard, incident and accident form is completed when required in a timely manner.

• All volunteers are to be mindful of their own health and to take care of the health and safety of others.

• Volunteers are required to comply with all TSA work, health and safety policies and procedures as applicable to their workplace.

Time commitment

– Every Monday from 9:30am to 4pm

Customer service and administration experience is desirable, but we offer full training.

You can not apply for this role as it is no longer available.