Job Description Personal Qualities/Attributes Required for Role

· Punctual and reliable

· Great interpersonal skills with the ability to engage with people from all different backgrounds

· Excellent customer service skills

· Able to work in a team setting and autonomously when required

· Neatly presented

· High attention to detail and task oriented

· Trustworthy and honest

· A respect and willingness to work within the ethos of The Salvation Army

Role Required Tasks:

Key Activities Expected Outputs and measures

Process sales

· Cash and EFTPOS transactions using a cash register and EFTPOS terminal · Accurate and efficient processing of sales · Follow procedures for discounting or returns · Escalate technical issues with Store Manager · Sales recorded each day and forwarded to officers each week

Provide quality customer service

· Greet all customers · Offer assistance and advice on selections · Answer phone calls politely and manage messages promptly · Assist with complaints and issues · Refer people to appropriate Salvation Army services. · All customers to be acknowledged in a friendly and welcoming manner when they enter store. · Work with customers to resolve issues and de-escalate where possible. · Accurate information provided to customers. Seek advice from Store Manager or TSA for accurate information.

Receive and sort donations

· Greet donors warmly when receiving donations · Ensure donations are of high and sellable quality · Donors are appropriately thanked on behalf of The Salvation Army · Only acceptable goods are received · Demonstrate on a continual basis a high level of honesty and integrity

Participation and support

· Attend training as required · Attend regular team meetings · Support team celebrations · Monthly meetings with Store Manager to address operational matters.

Maintain a safe and healthy environment

· Operate in a safe manner at all times and insist all team members including TSA employees and visiting contractors, follow WHS policies and procedures · Monitor customer safety at all times · Monitor and remove waste in the point of sale area · Complete all WHS training and complete refresher training every 3 years · All accidents, incidents, hazards and near misses are reported to Store Manager according to procedures · Adhere to the safe standard operating procedures · Participate in hazard inspections · Check the testing and tagging is up to date prior to sale

Maintain store security

· Ensure stock loss (theft) is minimised · Ensure point of sale area is always monitored · Keep valuable items locked in display cabinet · No doors or windows are left open when store is unattended · Ensure that there are at least 2 people in store at all times · All customers are acknowledged and their activity monitored.

The successful candidate will require a criminal history check

Be fully Covid19 vaccinated