As a Kidney Helpline Volunteer, you will assist the team with the following tasks:

• Delivering high quality health information and advice related to kidney health issues through the Kidney Helpline via telephone and email
• Connecting people to appropriate resources, programs and services of Kidney Health Australia
• Providing appropriate advice regarding referral to other community organisations or health services
• Coordinating distribution of consumer resources ordered via email, Kidney Helpline or website
• Provide call-back service via booking system to individuals with risk factors of kidney disease or those who are newly diagnosed

The following qualifications and skills are desired for this volunteer role:

• Tertiary qualifications in nursing or allied health
• Renal experience or a personal connection to kidney disease
• Confident phone and communication skills
• Experience working in a customer facing role