Volunteer Retail Cashier, Ingham, QLD, Australia
The Salvation Army AustraliaProcess sales :
- Cash and EFTPOS transactions using a cash register and EFTPOS terminal
- Accurate and efficient processing of sales
- Follow procedures for discounting or returns
- Escalate technical issues with Store Manager
- Sales recorded each day and forwarded to officers each week
Provide quality customer service :
- Greet all customers
- Offer assistance and advice on selections
- Answer phone calls politely and manage messages promptly
- Assist with complaints and issues
- Refer people to appropriate Salvation Army services.
- All customers to be acknowledged in a friendly and welcoming manner when they enter store.
- Work with customers to resolve issues and de-escalate where possible.
- Accurate information provided to customers. Seek advice from Store Manager or TSA for accurate information.
Receive and sort donations :
- Greet donors warmly when receiving donations
- Ensure donations are of high and sellable quality
- Donors are appropriately thanked on behalf of The Salvation Army
- Only acceptable goods are received
- Demonstrate on a continual basis a high level of honesty and integrity
Participation and support :
- Attend training as required
- Attend regular team meetings
- Support team celebrations
- Monthly meetings with Store Manager to address operational matters.
Maintain a safe and healthy environment :
- Operate in a safe manner at all times and insist all team members including TSA employees and visiting contractors, follow WHS policies and procedures
- Monitor customer safety at all times
- Monitor and remove waste in the point of sale area
- Complete all WHS training and complete refresher training every 3 years
- All accidents, incidents, hazards and near misses are reported to Store Manager according to procedures
- Adhere to the safe standard operating procedures
- Participate in hazard inspections
- Check the testing and tagging is up to date prior to sale
Maintain store security :
- Ensure stock loss (theft) is minimised
- Ensure point of sale area is always monitored
- Keep valuable items locked in display cabinet
- No doors or windows are left open when store is unattended
- Ensure that there are at least 2 people in store at all times
- All customers are acknowledged and their activity monitored.
You can not apply for this role as it is no longer available.