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Logo for Asylum Seeker Resource Centre

About the role

The Footscray centre reception is the first point of contact for people seeking asylum and the public. Reception Volunteers ensure the centre is a safe and welcoming environment for people seeking asylum and visitors.

Key Responsibilities

  • Greeting everyone arriving at the centre in a warm and welcoming manner
  • Responding to face to face enquiries and directing people within the centre
  • Responding to and directing phone enquiries
  • Communicating between clients and relevant programs

What we’re looking for


  • Excellent customer service skills – previous experience in a similar role is advantageous
  • A friendly and patient disposition, working well under pressure in a fast paced environment
  • Excellent communication and interpersonal skills with the ability to maintain a professional manager in challenging situations
  • Ability to take initiative and work well as part of a team
  • Proficiency in the English language, written and spoken


  • Proficiency in relevant community languages
  • Experience working with vulnerable people in an intake or referral environment
You can not apply for this role as it is no longer available.