About the role

The Footscray centre reception is the first point of contact for people seeking asylum and the public. Reception Volunteers ensure the centre is a safe and welcoming environment for people seeking asylum and visitors.

Key Responsibilities

• Greeting everyone arriving at the centre in a warm and welcoming manner
• Responding to face to face enquiries and directing people within the centre
• Responding to and directing phone enquiries
• Communicating between clients and relevant programs

What we’re looking for

Essential:

• Excellent customer service skills – previous experience in a similar role is advantageous
• A friendly and patient disposition, working well under pressure in a fast paced environment
• Excellent communication and interpersonal skills with the ability to maintain a professional manager in challenging situations
• Ability to take initiative and work well as part of a team
• Proficiency in the English language, written and spoken

Desirable:

• Proficiency in relevant community languages
• Experience working with vulnerable people in an intake or referral environment