Personal Qualities/Attributes Required for Role Punctual and reliable
Great interpersonal skills with the ability to engage with people from all different backgrounds
Excellent customer service skills
Able to work in a team setting and autonomously when required
Neatly presented
High attention to detail and task oriented
Trustworthy and honest
A respect and willingness to work within the ethos of The Salvation Army

Generic Role Competencies: Drives ownership of and adherence to vision, mission and values Models and promotes teamwork and collaboration Actively and calmly works to solve problems and resolve conflicts Facilitates effective workplace communication Delegates activities appropriately when required Consistently supports communications with workers about safety

Job Description Key tasks of the Role

Key Activities

Expected Outputs and measures

Process sales

Cash and EFTPOS transactions using a cash register and EFTPOS terminal

Accurate and efficient processing of sales

Follow procedures for discounting or returns

Escalate technical issues with Store Manager

Sales recorded each day and forwarded to officers each week

Provide quality customer service

Greet all customers

Offer assistance and advice on selections

Answer phone calls politely and manage messages promptly

Assist with complaints and issues

Refer people to appropriate Salvation Army services.

All customers to be acknowledged in a friendly and welcoming manner when they enter store.

Work with customers to resolve issues and de-escalate where possible.

Accurate information provided to customers. Seek advice from Store Manager or TSA for accurate information.

Receive and sort donations

Greet donors warmly when receiving donations

Ensure donations are of high and sellable quality

Donors are appropriately thanked on behalf of The Salvation Army

Only acceptable goods are received

Demonstrate on a continual basis a high level of honesty and integrity

Participation and support

Attend training as required

Attend regular team meetings

Support team celebrations

Monthly meetings with Store Manager to address operational matters.

Maintain a safe and healthy environment