This volunteer role provides support in raising much needed funds to enable The Salvation Army(TSA) to serve the needs of the local community, whilst providing an environment where customers and volunteers are treated with the dignity and respect reflected in the values and mission of TSA.

Job Description The Salvation Army Thrift/Family Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community.  You can be a part of this by volunteering a few hours per week as a retail Customer Service Assistant helping with sales, merchandising and quality control.

A typical day as a volunteer Customer Service Assistant will see you attending to customer needs whilst maintaining a welcoming environment and contributing to a positive in-store experience. This role supports the Store Manager in the day to day operations of the store which occur out the back, on the shop floor and at the customer service counter - ensuring quality customer service, sorting of donated goods, pricing, visual merchandising and maintaining the general appearance and upkeep of the shop. You will also be responsible for point of sale transactions including cash handling, cash register and EFTPOS.  Your attention to detail and a desire for order and sparkle will be assets in this role, as will your upbeat and friendly attitude.

Equally important, all Customer Service Assistants are responsible for fostering a culture of inclusiveness and community spirit amongst the volunteer team, which will in turn enhance the customer experience in the store.

Personal Attributes & Qualities • Reliable, proactive and self-motivated • Well groomed • Team worker with a positive attitude • A good match for the team and TSA values • Good communication skills

Work Health & Safety • Understand and use PPE • Work according to policy and procedure • Look after personal and organisational property • Maintain a safe and healthy environment

Qualifications & Experience Requirements For The Role • Customer service, sales and cash handling, retail or merchandising experience is preferred, but not essential as on the job training and induction are provided for the right candidates

Mandatory Requirements Of The Role • Complete The Salvation Army's volunteer registration, training and induction modules and any other training as required • Integrity checks (National Police Check) will be required for the role. The Salvation Army is a child safe organisation - a WWCC/Blue Card may be required.

Roster & Time Commitment • In shifts of 4-6 hours as agreed with the Store Manager • Please advise your availability in your expression of interest

Be a part of this by volunteering just a few hours per week as a Customer Service Assistant in our store and make a difference in your community.