The Facebook Support Administrator (Volunteer) helps to deliver support, information and resources to users and ensures effective, beneficial, and accessible support is available for the community. By responding to requests, moderating peer discussions, sharing valuable resources and providing support, our high-performing team often act as the first touch-point in help-seeking for someone’s Mental Health.

The ADAVIC Facebook Support Service is a formalised and extremely active service, accessible to the general community and Mental Health professionals, which makes up part of ADAVIC’s broader service offering.

The service is maintained and moderated by ADAVIC volunteers, who filter the high volume of incoming information and manage all posts, responses, and private messages on the page. Our team have significant knowledge about Anxiety and Depression, readily develop and share important resources and help link people in with additional services in their local area.

Tasks and Responsibilities Responding function o Respond to users with empathy, encouragement, understanding and a non-judgmental manner o Ensure that responses are timely and relevant Moderation function o Read and interpret private messages and wall posts from Facebook users o Link in with crisis support organisations and services if needs exceed ADAVIC capabilities o Understand and enforce page rules o Generate and facilitate ongoing discussion Research function o Research and formulate appropriate, relevant and insightful responses o Contribute at least one article to ADAVIC’s quarterly Newsletter o Maintain a basic understanding of the issues and themes within the area of mental health o Locate and save suitable content such as pictures, quotes, stories, and article

The successful candidate will have:  A genuine, considerate, non-judgmental, and professional approach  Exceptional written expression consisting of eloquence, courtesy and succinctness  Excellent understanding of psychological theories, concepts and an understanding of mental health issues  Up-to-date knowledge of relevant and available services, programs, events and mechanisms (e.g. Mental Health Care Plans)  Strong research and analysis skills and ability to apply this to practical information and resources for the community  Ability to manage workload and competing tasks to meet deadlines  Reliable and able to use judgment and act on own initiative, whilst also working well as part of a team  Adept with computers, MS Office, and the internet  Ability to identify personal limitations and weaknesses, and seek help and support when necessary.

Perks and Benefits  This role is wholly remote  We maintain a consistent base roster with plenty of notice  Exposure and hands-on experience in the Mental Health field  Opportunity to network with a high-performing team and professionals in the field  Training and support provided  Opportunity for supervision and additional professional development

To apply, please click Apply and submit an application complete with CV and Cover Letter. Your cover letter should include your base availability, an overview of relevant experience (personal and/or professional) and what you feel sets you apart from other candidates.

Only shortlisted candidates will be contacted.