Love emails and want to contribute to a good cause? Join our mailbox virtual team! You will monitor, answer and redirect emails from the public to the appropriate team member. You will gain valuable experience and make a tangible difference in the lives of vulnerable children and their families without leaving your home.

The role

• Monitor our info inbox on Wednesday on an ongoing basis (three other team members look after other days)
• Reply with courtesy to all queries (standard responses provided) and/or forward them to the appropriate people in the organisation (the info inbox receives approximately 3-10 emails/day). This can be done at any time of the day that suits you.
• Reliability, excellent manners and writing skills essential

You will:

• Receive training, ongoing guidance, and appropriate reference material
• Be involved in a great community organisation that makes a difference to families in need.
• Gain valuable work experience, and a reference.

Organisational background

Big Group Hug, based in Melbourne, is a volunteer-driven, not-for-profit organisation that supports vulnerable and disadvantaged families in need, by providing new and pre-loved goods to help these families care for their children, aged from newborn to 16-year-old. Our core belief is that all children deserve the best start in life, so for us, the child is the focus of everything we do. Our team is made up of over 300 individuals/volunteers who are determined and committed to assisting every family who asks for help. We receive requests for specific and essential items through Case Workers, Maternal and Child Health Nurses or other professionals in the community.