• Ongoing position
• Available at short notice during extreme weather activations for 5 hour shifts.

The program

Red Cross Emergency Services provides the Telecross REDi program during extreme heat events when the predicted average daily temperature is above 32°C for 3 or more consecutive days. The program aims to provide clients, who are vulnerable to extreme heat, with a wellbeing phone support service. The service is available to those who are aged or frail, elderly, housebound, recovering from an illness or hospitalisation, have a disability, and the socially isolated.

The opportunity

For this role, you will be able to listen and communicate effectively with clients in a caring and courteous way regarding their health and wellbeing during an extreme weather event. You will know how to recognise issues and concerns and provide clients with appropriate support and reassurance. You will be able to maintain accurate records of all calls using allocated call sheets and follow organisational procedures.

Experience working in customer service, call centres, aged care or clients with disabilities will be a bonus but is not necessary.

The impact

As a Telecross REDI caller, you will help our vulnerable clients during an extreme weather event to feel safe,  socially connected and supported by providing a check-in phone call. We offer on the job training and support and ongoing training opportunities as required.   

Please note: you will be required to upload a recent copy of your CV to submit this application.

We encourage all of our employees/volunteers to be vaccinated against Covid-19 and a number of states have mandated that Australian Red Cross employees/volunteer must be vaccinated to perform work for us. Please make sure that you are able to comply with these government requirements or have the appropriate medical exemption information available.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.