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SA Telephone Support Volunteer - Mount Gambier

Australian Red Cross
  • Ongoing position - minimum 6 months commitment
  • Minimum 1 shift per week/fortnight from 7:30am-9:30am
  • Mount Gambier

The program

Red Cross supports older people who live alone or who have few social connections to help improve their well-being. We believe that having good social connections are essential for all aspects of health. Telephone Support program provides daily telephone calls to check on the well-being of people who live alone and are at risk of an accident or illness that may go unnoticed.

The purpose of the Home Support Programs is to strengthen people’s capacity to participate in community life, maintain or regain independence and stay living in their own home for longer. We do this by providing Transport and Telephone Support services to aged people experiencing social isolation and/or are frail and require assistance with daily living.

The opportunity

For this role, you will be able to listen and communicate effectively with clients in a caring and courteous way regarding their health, well-being and interests. You will know how to recognise issues and concerns and provide clients with appropriate support and reassurance. You will be able to maintain accurate records of all calls using allocated call sheets, follow organisational procedures and maintain confidentiality at all times.

The impact

As a Telephone Support Caller Volunteer, you will help your clients to feel safe and connected to their community by listening and providing a friendly voice. We offer on the job training and support and ongoing training opportunities as required.   

We encourage all of our employees/volunteers to be vaccinated against Covid-19 and a number of states have mandated that Australian Red Cross employees/volunteer must be vaccinated to perform work for us. Please make sure that you are able to comply with these government requirements or have the appropriate medical exemption information available.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

You can not apply for this role as it is no longer available.