SMRC is a not-for-profit community-based agency providing services to migrants and refugees living in the southern region of Melbourne, including the local government areas of City of Greater Dandenong, City of Casey, Shire of Cardinia, and surrounding suburbs. For 30 years SMRC has supported the settlement of newly arrived refugees and provided community-based services for migrants and refugees through funded in-language social, economic, health and wellbeing programs. SMRC provides a wide range of aged care services, ensuring that older community members have access to care and support that is culturally sensitive, and in-language where required.

SMRC operates a multicultural labour hire service, which provides a culturally sensitive and in-language alternative to in-home care.

The vision of SMRC is to ensure that migrants and refugees are enabled to achieve their goals and aspirations. We exist to support and empower migrants and refugees through our delivery of programs and services that are innovative, inclusive, and impactful.

Key Duties and Responsibilities

• Greet and assist customers with their queries face-to-face, via telephone or email.
• Disinfect the reception area, lift area, public amenities, meeting rooms and training rooms including door handles, as required.
• Assist with lift access for SMRC clients, students, visitors etc.
• Cover reception during break periods.

Knowledge and Skills

• Excellent Customer Service skills.
• Good computer skills including Word and Microsoft Outlook.
• Good office equipment skills including telephone and photocopier.
• Good spoken and written English.
• Demonstrate awareness and sensitivity towards the needs of refugee and migrants.
• Ability and experience in communicating effectively with people from
• a diverse range of cultural backgrounds.
• Reliable, dependable and respectful of confidentiality.
• Able to use initiative and to work unsupervised or as part of a team.
• Flexible, ready to take on a variety of tasks.
• Bilingual applicants are encouraged to apply.

For further information please contact Helen Plakidis, People and Culture and Volunteer Coordinator on 0488 038 564.