Digital Mentoring Volunteer (HICC)

Digital Mentoring Volunteers (HICC) will share their digital literacy skills and knowledge with customers accessing the Digital Hub at the Hillview Intercultural Community Centre with the aim of increasing digital inclusion for culturally and linguistically diverse communities.

You can not apply for this role as it is no longer available.

Bentley WA
Regular - more than 6 months
Community Services

Type of work

Education & Training, IT & Web Development, Library Services

Suitable for

People Learning English, Skilled Volunteers

Training

Induction; Orientation; Industry based IT training; Privacy and Confidentiality Training

Time required

Volunteers are required to support public access to the Computer Lab which is open daily Monday – Friday between 12.00pm – 5.00pm. Start/finish times and frequency of shifts are flexible. Due to the changing nature of Hillview Intercultural Community Centre’s activities, volunteers may be asked to perform additional task on an ‘as required’ basis. Volunteers will be consulted and consent obtained prior to participating in any additional tasks.

Requirements

Medical Check
National Police Certificate

Duties include but are not restricted to: • Completing digital literacy training and development as required to stay up to date with emerging digital technologies • Assisting customers with technology queries including the booking and use of digital equipment and troubleshooting technical issues. • Undertake one on one customer mentoring sessions to support customers feeling confident to utilise digital technologies. • Be an enabler of increased knowledge about the safe use of digital technologies • Support the set up and pack down of learning spaces as required (depending on program) • Maintaining regular contact with the Leader for reporting and evaluation purposes • As determined by the City, adhere to privacy and confidentiality protocols regarding customers private information • Reporting the misuse off City owned technical equipment by customers accessing the Digital Hub

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