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Logo for Northern Volunteering SA Inc. ACVVS

About the Volunteer Role

As a Volunteer Receptionist at Northern Volunteering, you will demonstrate your strong communication and people skills by meeting and greeting clients, and directing them appropriately, in a friendly and professional manner.

You will communicate effectively over the telephone when answering incoming calls including taking bookings for referrals, directing calls, and making outbound calls to potential volunteers or clients for training sessions.

You will utilise your administration skills by completing tasks on a computer using the Microsoft Office suite and Google Docs, undertake other administration tasks as required, general office tasks, and use your strong typing skills and attention to detail to type up documents, records, and certificates.

As a Volunteer based in our Salisbury Office, you will be reliable, committed, respect confidentiality in relation to members, staff, and clients, attend monthly staff meetings and appropriate training when available.

Volunteer Referral Officer Key Duties:

  • Answer inbound phone calls, direct phone calls appropriately, and make outbound phone calls
  • Be the first point of contact and receive visitors, and direct them to the appropriate person/s
  • Record and save bookings accurately on a computer using Microsoft Excel
  • Data entry which includes typing data accurately into online documents and certificates
  • Respond to emails in a timely manner
  • Collect, sort, and distribute mail
  • Undertake administrative tasks and support as required

Required Skills and Experience:

  • Strong interpersonal and communication skills with the ability to engage with others both internally and externally, and with people from diverse backgrounds
  • Excellent phone communication ability
  • Experience working on a computer and with the Microsoft suite of products, including Excel and Word, and database experience
  • A friendly, positive, and professional attitude with a strong focus on customer service
  • Strong and accurate typing ability
  • Good organisational skills
  • Strong attention to detail

About NVSA:

Northern Volunteering SA Inc. (NVSA) is a Volunteer Resource and Information Centre based in Salisbury. We are a community based not-for-profit organisation that has been operating since 1984. Our targeted area includes Port Adelaide, Prospect, Enfield to Tea Tree Gully and Gawler and lower Barossa. The organisation provides a referral and training service for volunteers and volunteer program managers across five referral offices and advocates for volunteering within the region.

Volunteering:

As a Volunteer at NVSA you will be contributing your valuable time to a great organisation. By volunteering with NVSA you will advocate for volunteering and contribute the community development in the North of Adelaide and beyond.

You can not apply for this role as it is no longer available.