ROLE AND RESPONSIBILITIES

As the welcoming face and one of the main points of contact for 3rd Space visitors, you will:

• Provide exceptional customer service to all 3rd Space visitors and stakeholders, building strong relationships with all internal stakeholders
• Greet customers at the café and take food and beverage orders
• Prepare food as directed by the Chef, such as chopping vegetables and making muffins, sandwiches and wraps
• Ensure timely delivery and presentation of food and beverages to customers
• Use the cash register and count change to process customers' payments
• Assist with complying to public health directives, Covid-19 procedures and internal WHS procedures
• Clean or sanitise work areas, utensils and equipment as well as service and seating areas
• Work closely with the rest of the team to identify opportunities to reduce the risk that visitors may become agitated, in accordance with internal procedures.

PERKS AND BENEFITS

There is never a dull day at 3rd Space. As a valued member of our team, you'll get to be part of a supportive team, meet lots of like-minded people and hear very powerful stories. This is an incredible opportunity to gain work experience and relevant skills for a wide range of careers and environments. You'll get access to internal and external training opportunities to set you up to perform your role with confidence. This includes role-related workshops and training, foundations to trauma awareness and person-centred approaches, advocacy and awareness workshops.

There will be regular events to get together socially and recognise the important work you will be doing.

We know that things can be stressful, so you will also get access to the Employee Assistance Program, which offers free confidential counselling.

COMMITMENT

Shifts occur over a 7 day per week roster, Monday to Sunday: Morning: 8:00am-11:30am Afternoon: 11:00am-2:00pm.

Ideally, volunteers will opt to do the same shift each week or fortnightly. Flexible options can be negotiated. There are up to four volunteer positions in each shift. Shifts will be offered depending on current needs.

THE RIGHT CANDIDATE

Successful candidates will:

• Possess excellent communication skills and ability to liaise with stakeholders at all levels
• Have a general understanding of hospitality and food and beverage activities (food prep, customer service, taking orders, prepare beverages, cleaning)
• Be reliable and punctual
• Be committed to working in accordance with 3rd Space values of respect, dignity, perseverance and integrity
• Have an awareness and or commit to finding out the historical and contemporary issues that impact First Nations people (e.g. intergenerational trauma, closing the gap)
• Have an understanding of and be willing to work within trauma-informed frameworks and person-centred approaches
• Be willing to go the extra mile, show initiative and treat each person as an individual
• Perform calmly in a fast-paced environment and stressful situations including critical incidents relating to alcohol and other drugs, mental health issues and medical issues
• Practice self-care and have the capacity to ask for support for themselves as needed
• Be able to work within the parameters of the volunteer role, policies and procedures and respect professional boundaries.

DIVERSITY AND INCLUSION 3rd Space acknowledges the traditional custodians of this ancient land and pays respects to all Aboriginal and Torres Strait Islander elders. We also acknowledge the ongoing impacts of colonisation on First Nation peoples and support their empowerment and voice.

3rd Space is committed to being an inclusive organisation. We welcome and encourage applications from candidates from all backgrounds and experiences. We strive to embrace the diversity of people from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQI+ community, people seeking asylum, refugees and people living with a disability.

All applicants must:

• Obtain and link a Blue Card to 3rd Space
• Submit a National Criminal History Check clear of disqualifying offences at their own expense (these can be arranged for around $29).
• Familiarise themselves with and agree to 3rd Space Code of Conduct, Emergency Procedures and WHS Policy and procedures, Preventing and Responding to Challenging Behaviours Procedure, Child and Youth Risk Protection Framework
• Experience in similar role is preferred but not necessary.