Language Support Volunteers - Phone Language Support to support SSI's Jobs Victoria Program

Various Locations and Phone Support - During Covid Lockdown all engagement will be virtual.

Commitment Requested - Minimum 2 hours per week, depending on client/program needs

Language Support Volunteers (phone) will be in a three-way call with SSI Jobs Victoria staff, the client and volunteer to help people navigate employment and training services and prepare them for secure suitable employment, ensuring they are aware of the supports available. Jobs Victoria Employment Services supports jobseekers to find suitable employment and education pathways and this role will assist SSI staff to clearly convey project objectives and support in their relevant language

• Fluent language in Arabic, Assyrian, Bangla, Burmese, Cantonese, Chaldean, Dari, Dinka, Farsi, Hazaragi, Hindi, Karen, Mandarin, Pashto, Rohingya, Singhalese, Somali, Tamil, Urdu or Vietnamese

• Participate in a three-way conversation between SSI Jobs Victoria staff and client to provide language support

• Ensure client and SSI Jobs Victoria staff are provided with clear and accurate information

• Excellent communication skills and attention to detail

• Actively support SSI’s vision and values

• Comply with SSI policies and procedures

• Follow all reasonable directions provided by Jobs Victoria staff or delegate

• Professional communication

• Friendly and supportive approach to clients