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Community Support Assistant - Arabic, Dari, Ukrainian Speakers Requested

Settlement Services International
Logo for Settlement Services International

Community Support Assistant Volunteer - Face to Face and Phone Support with SSI Humanitarian Support Program

Commitment Requested: Minimum 4 hours per week, 1 to 2 days per week if possible.

Purpose: The Humanitarian Settlement Program (HSP) supports refugees from the moment they arrive at the airport. Upon arrival, SSI’s HSP team provides essential support and information to assist and empower refugees to gain independence and build strong connections in their new communities.

Community Support Assistants build on the case management support offered to clients of HSP by providing language support, guiding access to local services, support with life skills development, local community linkages and building social networks. Additional duties may include assisting staff with office administration.

Specific duties and responsibilities:

  • Work alongside Case Management team to connect with Clients either over the phone or when they visit the office - non lockdown.

  • Provide in-language support such as Dari, Farsi, Pashto and Hazaragi

  • Teach and support clients to access opal services, Medicare/Centrelink online services

  • Invite Clients and families to events and excursions, including social activities for Women

  • Actively support SSI’s vision and values

  • Work in accordance with SSI policies and procedures

  • Follow all reasonable directions provided by HSP Team Leader or delegate

Position requirements: Proficient in Arabic, Dari, and Ukrainian community language Excellent social skills with a friendly and welcoming nature Excellent communication and intercultural skills Attend weekly for a minimum 4 hours Flexibility in performing a range of tasks Ability to use public transport and navigate around Western Sydney Willingness to support elderly clients and/or clients with varied levels of abilities Complete all required SSI checks - Police Check, Working with Children Check

Benefits: Reimbursement: Volunteers will have access to reimbursement for all preapproved expenses including reasonable travel expenses. Volunteers using their own vehicle will need to provide SSI with photocopies of their driver’s licence, comprehensive car insurance and current car registration. Training: Volunteers will be provided with access to SSI’s flexible, extensive and innovative training program. Being a member of the SSI Community: Volunteers will be kept up-to-date with all of SSI’s important news, events and opportunities.