As a Digital mentor, volunteers will work one on one and in small group settings assisting older adults (50+ years) with technology and online basics, such as how to download an app, completing online forms, being safe online and more.

If you have intermediate computer skills, enjoying working with people, and can commit one to three hours a week helping older people navigate the online world, then we would like to hear from you.

This is a great opportunity to gain practical experience and make a positive difference in your community.

Volunteers will have training provided and access to learning resources and tools.

Responsibilities:

• Complete the ‘Be Connected’ training and attend upskilling and development sessions as required.

• Assist staff during group computer training sessions to help participants complete ‘Be Connected’ online modules

• Undertake weekly one on ones to assist participants with simple technology queries

• Attend small group training sessions twice a month

• Be punctual and inform staff in advance if unable to attend

Essential:

• Competent use of computers, handheld devices, email and Microsoft software

• Understanding of the varied functions of the Internet

• Strong customer service, problem solving and communication skills

• Confident in communicating with people of diverse backgrounds

• Ability to be patient and provide instruction in a way that it is easy to understand

• Ability to work independently with a participant.

Desirable:

• Previous experience or interest in working with older people

• Experience in tutoring or teaching

Required training:

• Compulsory training provided

• Orientation, induction and Occupational Safety and Health (provided by the City of Bayswater)

Qualifications, Licences and Clearances:

• Volunteer National Police Certificate (paid for by the City)
• Proof of COVID-19 vaccination certificate