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Information Service Volunteer - Tweed Heads

Cancer Council NSW
  • Are you passionate about giving back to the community?
  • Do you enjoy talking to people?
  • Are you available Monday, Wednesday, Thursday or Friday Do you enjoy talking to people?

CCNSW Diversity and Inclusion statement

Cancer Council NSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups. As such, if you require any adjustments to submit your application, please get in touch with us at volunteervacancies@nswcc.org.au

Outline of the role:

Cancer Council NSW is a community funded, community focused cancer charity dedicated to working towards a cancer-free future. There are things that we can all do every day to help make this happen. The Cancer Council Information Service (CCIS) volunteer is responsible for providing support and information to people affected by cancer and health professionals within Tweed Heads Oncology Unit. This includes linking patients and carers to Cancer Council support services and resources.

Main responsibilities will include:

  • Support Oncology unit with tea/coffee and lunch service for patients. Utilising these tasks as opportunities to engage with patients and carers to provide friendly support and information on Cancer Council and social work services.
  • Informing and providing people within Tweed Heads Oncology Unit of Cancer Council services and resources available to them.
  • Keep up to date on the services and resources provided by Cancer Council to ensure accurate information is provided.
  • Attend all training sessions provided by both Cancer Council and Tweed Heads Oncology Unit to maintain volunteer status.
  • Make use of tablets provided in promoting and referring to Cancer Council services. Training on how to use this technology is provided and a contact number available for support during business hours.
  • Enter deidentified data onto the provided tablet for each interaction.
  • Complete stocktake of booklets and other materials within the treatment centre and ordering publications when needed.
  • Taking part in evaluation surveys and representing CCNSW in collated surveys on an ad hoc basis.
  • Attend two to three shifts a month on your respective rostered days.
  • Remain informed of and comply with relevant policies and procedures of both the (treatment centre) and CCNSW.
  • Respecting the privacy and confidentiality of others.
  • Treat all personal information acquired as confidential.
  • Avoid giving medical advice, including alternative therapies.
  • Wear the supplied uniform and identification badges.

Our ideal volunteer will have:

Essential:

  • Excellent communication and listening skills
  • Desire to help others
  • Knowledge of or willingness to learn about CCNSW services and services provided by other Organisations
  • Understanding of confidentiality
  • Familiarity with computers and electronic tablets or a willingness to learn these skills
  • Willingness to undergo a National Criminal History Check (cost covered by CCNSW) and a Working With Children Check (free for volunteers)
  • Keep required vaccinations up to date as per the Department of Health policy
  • Commitment to attend all provided training and debrief sessions, as well as team meetings

Desirable:

Some previous experience with cancer, ie: have had cancer personally or involved with a family member/friends’ diagnosis.

Benefits of the role for the volunteer:

  • Gain a sense of satisfaction by providing support to patients, families and carers
  • Develop new skills and knowledge through access to training
  • Receive regular feedback, mentoring and support from experienced CCNSW staff
  • Opportunity to meet others and share ideas
  • Opportunity to contribute to cancer support
  • You’ll have access to our benefits, including a 15% discount at our retail stores across NSW, exclusive health insurance benefits and much more. Check out our website under volunteering for more information.

How to apply:

Why wait! Apply online by going to our WEBSITE (Cancer Council NSW) and submit your cover letter and resume!

Applications close 30 August 2021.

You will need to create an account to apply for this volunteer position if you don’t have one already.

For further information regarding this role, please contact Yonit Kittay, Community Programs Coordinator, Northern NSW, on 02 66391309

You can not apply for this role as it is no longer available.