Position Description

Position Title: Volunteer Reception - Client Care Year: 2022 Department: Community Engagement Reports directly to: Manager, Community Engagement

CatholicCare Western Sydney & The Blue Mountains Overview

CatholicCare is a not-for-profit that aims to serve the community in the Catholic Diocese of Parramatta by overseeing the provision of high-quality social services operating according to the principles of Catholic Social Teaching. CatholicCare respects the dignity, worth, diversity, cultures and beliefs of all people and is renowned for its hands-on and practical approach to the service and pastoral care of people in this area. What inspires us most is hearing what really matters to our clients so we can support them to live with joy and purpose. CatholicCare provides various services for a range of clients from birth to the aged across the following programs providing them with resources, education and tools to overcome their challenges:

• Child Education Services • Families, Counselling and Wellbeing • Disability and Aged • Homelessness • Community & Engagement

As a not for profit, CatholicCare relies significantly on funding and community support to be able to continue to make a difference in the lives of people who need us.

Working for CatholicCare Western Sydney & The Blue Mountains: Our highly trained staff support people at all stages of life to manage difficulties and rediscover strengths. We are a unifier, bringing together individuals and families with their community. This is what inspired us every day so all those in our community may live with joy and purpose.

With more than 200 employees and volunteers, CatholicCare employs a diverse range of staff across its many programs including counsellors, support workers and educators.

CatholicCare is an Equal Opportunity Employer. Compliance with child protection legislation is essential to all child-facing positions. CatholicCare is committed to safeguarding all children, young people and vulnerable adults and that all children, young people and vulnerable adults have an equal right to protection from abuse.

At CatholicCare we are committed to employing the very best people in the industry who have a genuine passion for working in the not for profit sector and have the right level of experience and knowledge.

CatholicCare Western Sydney & The Blue Mountains Values

Our values underpin everything we do and how we do it:

• WE EMBRACE EVERY JOURNEY with gratitude and love • WE ARE AVAILABLE with an open mind and heart • WE BUILD TRUST with integrity and respect • WE ADVOCATE with patience and passion • WE PERSEVERE with resilience and belief

Role Purpose

To provide a welcoming experience for visitors to Mamre House and Farm. Meet and greet clients, answer phones and emails, take bookings and provide administration support to staff on site.

Key Responsibilities

• Greeting of all clients both for CatholicCare and others that use the site

• Assist in the opening and closing of the site and basic housekeeping

• Ensure donations are appropriately receipted and secure

• Answering phones and emails, making bookings

• Participate in site activities as required

• Work with minimal supervision but also well with others

• Attend volunteer meetings and training as required

• Abide by CatholicCare’s Code of Conduct particularly in relation to client interactions, privacy and confidentiality

• Promote a positive relationship between all staff

• Follow relevant policies and procedures including safe work practices and take reasonable care of own and others health, safety and wellbeing

• Work in partnership and consultation with Management for continuous quality improvement opportunities.

• Follow CatholicCare values, policies, procedures and statutory obligations

Knowledge, skills, experience & compliance – Required to perform this role

• Ability to undertake the duties of the role in accordance with CatholicCare's Mission, Vision and Values; and its Code of Ethics and Conduct

• Excellent and demonstrated customer service knowledge and skills

• Moderate computer skills, competent in data entry

• Strong phone and face to face communication skills including active listening

• Valid Working with Children Check

• National Criminal History Check • Understanding of, and ability to uphold privacy and confidentiality Personal Attributes

• Communication and interpersonal skills, including ability to communicate with all people across a range of diverse cultural groups

• Confidentiality of all correspondence, clients entering the site, emails and phone calls

• Demonstrated ability to use technology, including word documents, excel and email

• Positive attitude and friendly demeanour