The Salvation Army Thrift Shops are a vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community. You can be a part of this by volunteering a few hours per week as a Customer Service Assistant.

The Customer Service Assistant supports the Store Manager in operations of the store ensuring quality customer service, efficient and diligent processing of sales and accurate tally of takings, as well as maintaining the general appearance and upkeep of the point of sale area. Everyone in the team is responsible for fostering a culture of inclusiveness and community spirit amongst the volunteer team, which will in turn enhance the customer experience in the store.

A Customer Service Assistant is a great all-rounder role, incorporating working out the back of the store and on the shop floor including front counter and point of sale work.

This volunteer (unpaid) role provides support in raising much needed funds to enable The Salvation Army (TSA) to serve the needs of the local community, whilst providing an environment where customers and volunteers are treated with the dignity and respect reflected in the values and mission of TSA.

Role Tasks

• Sorting, lifting and processing of stock
• Customer service, cash handling, and point of sale processing
• Answering phone and responding to enquiries
• Referring those in need to other TSA services if needed

Shop Operations

• Use personal protective equipment according to all COVID and WHS processes
• Operate following all WHS procedures to ensure a safe environment for all
• Report and health and safety concerns to the supervisor
• Ensure TSA values of integrity, compassion, respect, diversity and collaboration are upheld while working at the shop.

Personal Qualities and Attributes

• Reliable, fit, active and able to lift and carry
• Proactive and self-motivated team player able to make a positive contribution
• Needs minimal supervision and works in a safe manner
• Receives and responds well to constructive feedback and direction
• Respects organisation and personal property and the beliefs of others in a non-judgemental way
• Acts and represents the organisation in an honest and ethical way
• Good match for the team and TSA values
• Good verbal communication skills
• Well groomed