Job Description Personal Qualities/Attributes Required for Role Demonstrates self-awareness: Presents a demeanour that is appropriate to work setting and role Manages personal stress - Keeps control of own emotions and remains calm in the face of challenging situations. Displays an optimistic approach to volunteer role – Seeks help/debrief from team leader/co-ordinator when required. Adopts a service-orientated attitude to all - Develops a positive relationship with people based on empathy, respect, generosity and fairness. Demonstrates a commitment to social justice principles working with disadvantaged people in the community Cooperates for joint outcomes - Engages and contributes to team activities Improves WHS & Addresses risks to safe work practices - Escalates issues when these are identified Ability to follow directions given by Team Leader and stay within our protocols and Procedures. Generic Role Competencies Collaborative
Works collaboratively with staff in complex and diverse work environments.
Service User Focused
Is committed to, and acts for, the well-being of service users; demonstrates a commitment to social justice principles working with disadvantaged people in the community.
Displays an optimistic approach to work; Remains calm, focused and maintains perspective when faced with change, crisis and difficulty; is flexible to respond to changing needs.
Demonstrates a willingness to work in accordance with TSA’s mission, vision and values; Is compliant at all times with TSA Policies and Procedur and Street Team Procedures; Demonstrates a high level of integrity; is reliable and trustworthy;
Reflects expected standards of behaviour and codes of conduct at all times.
Additional Job Description Additional Job Description Role Required Tasks
Key tasks of the Role
Expected Outputs and measures
Teamwork and referrals
Identify, respond and support vulnerable individuals
Work collaboratively within a team to achieve best response outcomes for people requiring assistance
Take direction from Street Teams Coordinator
Accurately record assists and referrals
Effectively respond to Emergencies
Assist the Street Team Coordinator and volunteers to call emergency services when required.
Provide basic First Aid support, as appropriate and within recognised skillset
Accurately record any incidents as directed by Street Teams CoOrdinator
Make contact with Police/emergency services in a timely manner
Complete incident form for Street Team CoOrdinator
Stakeholders & Partnerships
Work in partnership with all Stakeholders, including Police and emergency services, to assist vulnerable people who have been referred for assistance
Provide the necessary information and support required
Contacting support networks
Contact families and friends, and/or other support networks as required
Contact with family/friends/contact is in a diplomatic and thoughtful manner
Facilitate safe transport home
Support the Street Team Coordinator/driver
Answer phones calls professionally from Police referrals, Street Team leaders (Street Team members)
Arrange suitable transport
Fill out vehicle log and supply to Street Team Coordinator at the end of the night