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Logo for Not-for-Profit & Charity Community Consultants (NFPCCC) & DCSS LGBTIQA+ and Indigenous Charity

Main activities • Directing the development, implementation and ongoing enhancement of organisational processes. • Contributing to the overall business direction and strategy by recommending improvements to customer service. • Preparing and analysing operational and management reports monitoring the effective delivery of organisational KPI's. • Reviewing financial statements, sales and activity reports and other performance data to measure productivity. Determining areas needing cost reduction and process improvement. • Managing the day to day running of the operations team. • Building relationships between the operations and support divisions and ensuring business units receive adequate operational support. • Ensuring that all customer enquiries are resolved in a timeframe that meets established service level agreements. • Building and maintaining effective working relationships with internal and external clients.

Key skills • Excellent written and oral communication skills. • Excellent customer service skills. • Strong negotiation skills. • Ability to develop and implement a system, process or procedure for effective utilisation of resources.

Internal contacts Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, Operations team, Corporate Support Functions.

External contacts Suppliers, Clients/Customers.

Typical experience 7 - 10 years of operations experience, coupled with relevant tertiary qualifications.

Our Not-for-Profit Organisation is an Aboriginal Community Controlled Organisation. The filling of this position is intended to constitute a special measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s12 of the Equal Opportunity Act 2010 (Vic) and s8(4) of the Charter of Human Rights and Responsibilities Act 2006 (Vic). Preference may be given during selection to suitably qualified applicants who identify as Aboriginal or Torres Strait Islander

You can not apply for this role as it is no longer available.