Tasks include:

• Handling sensitive client information with a high degree of confidentiality
• Maintaining regular contact with clients
• Following up with clients who are not home when a meal is delivered
• Acting as contact person for volunteers who have concerns about a client’s health or welfare, and for drivers/deliverers in a client emergency situation
• Contacting client’s emergency contact to advise of concerns about a client’s health, welfare or emergency situation, or inability to contact the client when a meal is delivered
• Assessing clients and obtaining direct debit authorities (in regional areas) and providing Central Office with client details after assessments
• Working closely with Central Office Branch Support Officers (BSOs) who assess clients in the metropolitan area
• Preparing route sheets, in consultation with other office bearers
• Sharing information to assist clients with client’s family members, Central Office and other service providers
• Liaising with local health providers and the community to promote MoWSA services (where appropriate)
• Ensuring Central Office is kept informed of updated information (e.g. completing and returning ‘Kitchen Lists’ which are used for this purpose)
• Organising frozen meals for clients
• Undertake annual client reviews (either by phone or in person)

Skills required:

• Excellent interpersonal and communication, including listening, skills
• Confidence in dealing with client issues with a high degree of confidentiality.

Time commitment (average of at least ten hours per week)

• Route sheets (approximately one hour per client)
• Attendance at branch meetings including the annual general meeting, and provision of a general report on any client issues
• Attendance at conferences, workshops and training arranged by Central Office
• Excellent interpersonal and communication, including listening skills
• Confidence in dealing with client issues with a high degree of confidentiality

Meals On Wheels are authorised to conduct police checks if a current one is not held.